Bilingual Customer Service Reprentative

Job Description

Join the dynamic team at the Edmonds Insurance Group as a Bilingual Customer Service Representative in Rockwall, Texas. We are committed to delivering exceptional service and building lasting relationships with our clients. As a key member of our customer service team, you will be at the forefront of providing support and ensuring that each client has a positive experience. Your role is essential in handling client inquiries, offering guidance, and solving problems efficiently.

In this position, your bilingual skills will be crucial in forging connections and making our non-English speaking customers feel valued and understood. We are looking for someone with a cheerful attitude and a proactive mindset to contribute to our welcoming and supportive environment. If you are passionate about providing outstanding customer service and eager to grow within a reputable company, the Edmonds Insurance Group is the place for you!

• Annual Base Salary + Commission + Bonus Opportunities
• Paid Time Off (PTO)
• Mon-Fri Schedule
• Hands on Training
• Career Growth Opportunities
• Bonus Opportunities

• Customer Interaction: Serve as the first point of contact for customer inquiries, delivering excellent service in both English and Spanish.
• Issue Resolution: Address and resolve customer issues promptly and effectively, ensuring customer satisfaction.
• Information Relay: Provide detailed information about insurance products, benefits, and service features to help customers make informed decisions.
• Data Management: Maintain accurate customer records and update necessary databases with information from interactions.
• Policy Support: Assist customers with policy explanations, modifications, and renewals.
• Feedback Collection: Gather customer feedback and relay insights to help enhance customer service delivery.

• Bilingual Proficiency: Must be fluent in both English and Spanish to effectively communicate with a diverse customer base.
• Experience: Previous experience in a customer service role is advantageous, particularly within the insurance industry.
• Communication
  
  Skills:
  
  Excellent verbal and written communication skills in both languages.
• Problem-Solving: Strong analytical skills to address customer concerns and provide optimal solutions.
• Interpersonal
  
  Skills:
  
  Ability to build rapport and establish positive relationships with customers.
• Organizational
  
  Skills:
  
  Detail-oriented with the ability to manage multiple tasks efficiently.
• Technology: Proficiency in using computers and software, including CRM systems.
• Availability: Willingness to work from the Rockwall office location during business hours.