Customer Service Rep-Cashier; Utility Billing

Under the direction of the Assistant City Manager and supervised by the Utility Billing Supervisor. Performs cashier duties using a cash drawer, calculator, credit card machine, general office equipment, and receipts following departmental policies and procedures in order to provide service to the public. Must be able to provide quality customer service and be able to communicate and conduct self in a professional manner by telephone and in person.

Must ensure the protection and confidentiality of customer/client information. Employees in this position must have the ability to multitask.

• Provides information to customers by verifying understanding of request, answering questions; offering assistance. Corresponds/communicates with public for inquiries regarding amounts owed, payment options, customer work orders, and customer complaints. Ensuring that all information is kept confidential regarding resident's records.
• Collects revenue by receiving and recording monies due to the City. Balancing cash drawer by comparing monies received to reports generated from database, reconciling differences and completing deposit slips for the bank deposit.
• Receives garbage complaints, forwards to contractor, tracks missed pickups and follows up with contractor and residents.
• Filing of departmental revenue reports and documents supporting revenue received to ensure proper paper trail for audit.
• Required to report for work punctually, work all scheduled hours, and any required overtime as deemed necessary. Must maintain a physical condition and standards necessary for the proper performance of duties, with or without accommodation.

• Distributes city mail.
• Performs related work as directed.

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Note:

The examples of essential functions as listed in this class specification are not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning specific duties not listed herein if such functions are a logical assignment to the position.)

Position requires a HS diploma or GED; supplemented by one (1) to two (2) years work experience, preferably in a municipal government office environment or equivalent experience, which includes: accurately managing and daily cash balancing for all incoming/outgoing cash, proficient keyboard and 10-key by touch skills, broad knowledge of modern office equipment, and the ability to accurately perform data entry. Must be able to communicate and conduct self in a professional manner by telephone and in person.

Must have the ability to multi-task and provide quality customer service. Bilingual skill preferred but not required.

• Working knowledge of basic accounting principles and practices.
• Working knowledge of cash drawer balancing principles and practices.
• Working knowledge of record keeping and filing principles.
• Skill in operating a computer and 10-key calculator.
• Ability to handle money, writes deposits, and utilizes standard modern office equipment.
• Ability to establish and maintain effective communication with departmental personnel and customers position interacts with.
• Ability to add, subtract, multiply, divide; calculate decimals and percentages.

• Tasks are essentially sedentary, with occasional walking, bending, light lifting, or other restricted physical activities.
• Tasks involve some physical effort, i.e., some standing and walking, or frequent light lifting (25 - 50 lbs); or minimal dexterity in the use of fingers, limbs, or body in the operation of shop or office equipment; involves extended periods of time at a keyboard or workstation.

• Tasks are routinely performed with exposure to adverse environmental conditions (e.g. dirt, cold, rain, and fumes).

• Tasks require visual perception and discrimination.
• Tasks require oral communications ability

All employees who have access to health information whose confidentiality is protected by the HIPAA Privacy Rule must have an understanding and knowledge of the Privacy Rule that corresponds to their job responsibilities. Employees who violate the requirements of the HIPAA Privacy Rule will be subject to discipline, up to and including termination.