Pharmacy Customer Associate - Paragon Healthcare

Office Location

3033 W President George Bush HWY., STE 100, Plano, TX 75075

Hybrid 1; this role requires associates to be in-office 2 days per week (Tuesdays and Wednesdays), fostering collaboration and connectivity, while providing flexibility to support productivity and work‑life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Candidates not within a reasonable commuting distance from the posting location will not be considered for employment, unless an accommodation is granted as required by law.

Monday, March 09, 2026

Monday - Friday, 9:00AM - 5:30PM CST

• Tuesdays and Wednesdays
• Monday, Thursday, and Friday are eligible to work virtually from your preferred location.

• First Week of Employment:
  Monday - Friday (Fully Virtual), 9:30AM - 5:30PM CST
• Second Week of Employment:
  Monday - Friday (Full-Time, On-site), 9:30AM - 5:30PM CST

The Pharmacy Customer Associate I is responsible for responding to basic customer questions via telephone and written correspondence regarding pharmacy retail and mail order prescriptions.

• Develops and maintains positive customer relations and coordinates with functions within the company to ensure customer requests are handled and resolved appropriately and in a timely manner.
• Interacts with internal and external customers (could include subscribers, providers, group or benefit administrators, physician offices, third party representatives, and other Blue Cross Plans) to provide claims, customer service, and/or membership support.
• Completes necessary research to provide proactive, thorough solutions.
• Displays ownership of service requests ensuring high quality resolution and follow‑through.
• Supports and guides the customer with their personal options and decisions and helps the customer become knowledgeable and confident about using technology, tools and resources available to them.

• Requires a HS diploma or equivalent and previous experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background.

• Specialty Pharmacy or Healthcare experience preferred.
• High volume call center experience preferred.
• Ability to take digital notes while engaging in conversations with members.
• Experience or familiarity with electronic record management (EMR) systems is highly preferred.
• Healthcare/Insurance billing, co‑insurance knowledge, or revenue cycle management experience preferred.
• Quality assurance experience highly preferred.

Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem‑solving skills, facilitation skills, and analytical skills.

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.

Applicants who require accommodation to participate in the job application process may contact elevancehealthj for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.