Procedure Scheduler

Job Details

Job Location:

Rockwall Clinic - Rockwall, TX 75032

The Spine Team Texas Procedure Scheduler is responsible for scheduling all injections and procedures for patients. This position may be cross‑trained to schedule surgeries for STT surgeons as a back‑up. The Procedure Scheduler must maintain active communication regarding patient status/progress with health team members and health care providers. The role requires full understanding and active participation in fulfilling the mission of Spine Team Texas.

The Procedure Scheduler reports directly to the Scheduling Supervisor or Manager.

• Knowledge – blending of job related education, skills and experience.
• Quantity – level of satisfactory output generated in position per unit time.
• Accuracy – absence of errors.
• Judgment – capacity to make reasonable decisions.
• Innovation – imagination and creativity used to better position.
• Appearance & Habits – personal habits, grooming, uniform / clothing.
• Orderliness – organization of the individual’s work and work area.
• Courtesy – respect for feelings of others. Politeness on the job.
• Cooperation – willingness to help others accomplish their objectives.
• Initiative – voluntarily starting projects. Attempting non‑routine jobs and tasks.
• Reliability – dependability and trustworthiness.
• Perseverance – steadfast pursuit of job objectives when faced with unexpected obstacles.
• Stability – even temperament. Acceptance of unavoidable tension and pressure.
• Alertness – ability to quickly understand new information and situations.
• Professionalism – professional actions, communications and attitude.
• Team work – ability to work in a team for the betterment of staff, patients, and the Company.
• Observance – observance of Company policies and procedures.
• Attendance – consistent adherence to work schedule.

• Schedule all injections and procedures performed by Spine Team Texas physicians.
• Coordinate follow‑up appointments.
• Possibly cross‑train to schedule surgeries for STT surgeons as a back‑up.
• Maintain close interaction with physicians and patients, complying with all HIPAA regulations at all times.
• Participate in Spine Conference as required.
• Provide quality customer service, maintain confidentiality, solve problems, and ensure accuracy with work.
• Perform additional duties and responsibilities as assigned by the Spine Team Texas Clinical Director.

All employees must maintain the highest level of customer service at all times, speaking in a kind, courteous, and professional manner when dealing with patients, customers, or coworkers. Employees are required to fulfill the mission of “Offering an Unparalleled Patient Experience,” exhibit a spirit of cooperation and positive attitude, and maintain professionalism.

The team concept approach encourages each employee to contribute positive interaction, promote value, and be a team‑player for the unit, department, and for Spine Team Texas as a whole.

Must be able to sit for long periods, work in a well‑lit, air‑conditioned office environment, and lift a minimum of 5 pounds. Must be able to work under pressure. Tasks involve no exposure to blood or other potentially infectious materials.

• High School Diploma or Equivalent.
• Previous surgery and procedure scheduling experience required.
• Centricity experience preferred.
• Excellent written and oral communication skills.
• Excellent organizational ability.
• Ability to plan and execute work projects.
• Ability to work productively, either independently or with others.
• Proficient in communicating in the English language both written and verbally.