Manager, Management

Whataburger Of Mesquite, Inc. – Manager

Total compensation for the Manager position is $42,000 - $50,000 DOE.

The Manager is a business partner responsible for working closely with the General Manager to inspire the team and for ensuring all health, safety, recruiting, budgeting, marketing, and sales goals are obtained throughout the assigned unit. Utilizes the sales and marketing plan as the basis for setting customer service goals to improve sales through increased customer traffic. Supports the General Manager with regard to recruitment, development, training, and retention of quality team members.

Demonstrates a willingness to listen to Team Members and address problems. Ensures a clean, safe, and energy efficient operation during each shift. Ensures the store is always, in the customer’s eye, “ready for business.”

To continue the path for career success at Whataburger, the Manager will participate in a skills development program and will be required to achieve certifications associated with the position.

• Competitive WEEKLY Pay
• Bonus (Incentive) Program
• Schedule Flexibility
• Leadership Development and Career Growth Opportunities
• Tuition Reimbursement Program
• Discounted Meals
• Service Awards
• Scholarship Program
• Whataburger Family Foundation (Hardship Grant Assistance)
• Chaplain Service
• Paid Vacations

• Protects and promotes the Whataburger Brand at all times.
• Schedules training as directed by the unit’s/shift staffing plan.
• Maintains professional relationships with Team Members. Treats team members with fairness and sensitivity, avoiding any indication of favoritism.
• Communicates all harassment complaints and other complaints involving Whataburger policy violations to General Manager, Area Manager, Senior Area Manager, Director of Operations, and/or Director of Human Resources, as appropriate.
• Prepares and presents ideas and recommendations to Team Members and upper management.
• Communicates directions clearly and follows up to ensure specific actions are carried out as intended.

• Demonstrate Whataburger’s Family Value Proposition “Pride, Care, and Love”.
• Uses on the spot training to improve performance, providing positive feedback and encouraging Team Members to ask questions.
• Evaluates Team Member performance by meal period and provides feedback to Team Members and General Manager.
• Participates as needed to create and maintain individual development plans for each Team Member. Conducts skill assessments to evaluate the quality of food production, customer service, and speed of service. Reviews critical training opportunities with Team Members and keeps the General Manager informed of progress attained.
• Recommends Team Members who can perform as trainers and develops selected trainers in accordance with the Training Program.
• Exemplifies leadership and stands out as a role model for others through daily interaction. Acts as a resource for other Team Members.
• Recognizes and rewards top performers on a regular basis.

• Utilizes the sales plan as the basis for setting customer service goals to improve sales, through increased customer traffic as related to those business segments supervised by the Manager.
• Maintains accurate payroll, personnel training records and reports as required, on assigned shifts.
• Ensures Team Members report to work in full proper uniform with nametag and clock in/out as scheduled.
• Ensures team Member’s safety. Ensures application of the necessary precautions and safety equipment in all situations such as leaks, wet floors, equipment cleaning and maintenance etc. Communicates operating issues to other Managers, General Managers or Area Managers, as necessary.
• Implements performance standards on assigned shifts to ensure quality food is served and friendly service is provided.
• Reviews food production skills as they relate to maintaining productivity standards.
• Ensures effective product handling and storage procedures are practiced and food production staff accurately applies portion control.
• Conducts accurate POS and workstation procedures.
• Initiates suggestive sales activity as directed by the restaurant’s sales plan.
• Handles emergencies in a…