Assistant Branch Manager - Rockwall North, Texas

The South State story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At South State, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

The Assistant Branch Manager (ABM) is a key member of a branch team that is responsible for, but not limited to, assisting the Branch Manager in the overall management of the branch. The ABM supports efforts to maximize revenue, sales, customer satisfaction, minimize operational losses, ensures compliance of operational and security procedures, deepens existing relationships, and minimize customer attrition. It is also the responsibility of the Assistant Branch Manager to support the administration and coordination of the sales and service activities, promotional campaigns, and product initiatives of their assigned branch.

• Assists the Branch Manager in leading the branch to achieve sales goals to include outbound calling, sales meetings, and coaching.
• Supervises designated staff members in their daily performance of assigned tasks, impacting decisions on personnel regarding employment, performance ratings, promotions, salary, transfers, and termination.
• Serves customers quickly, accurately, efficiently, and confidentially according to the South State Bank Gold Service Standards.
• Performs all functions of SR FSR.
• Opens new deposit accounts and understands the financial services offered by the bank, including features, benefits, rules, regulations, pricing, and simple definition of each service. Also handles other services such as stop payments, wire transfers, and other maintenance functions within assigned limits.
• Processes all loan applications (within lending authority) and paperwork, extending credit to qualified individuals and businesses through various installment, commercial, and real estate products. Assists in the collection of delinquent loans.
• Manages loan and deposit exceptions within the expectations of South State Bank both individually and for the branch.
• Responsible for the branch’s security procedures and understands the function and operations of the security devices, critical in protecting the facility against criminal and fraudulent activity.
• Provides leadership by setting an example for the staff, personifying good customer relations and effective selling and cross‑selling in contact with customers, exemplifying through actions and attitude the expectations of all staff members.
• May resolve routine personnel problems.
• Assists tellers in accurate balancing of daily work, researching differences and making necessary adjustments.
• Resolves customer problems and complaints with courtesy and discretion, explaining policies and procedures as necessary, treating customer problems as opportunities to satisfy the customer and promote additional services.
• Is knowledgeable of financial services offered by the bank.
• Knows and ensures compliance to all banking regulations, including Regulation CC and the Bank Secrecy Act.
• Ensures an adequate supply of money is available for daily bank transactions.
• Ensures branch has adequate inventory of supplies.
• Understands and complies with branch audit procedures and conducts self‑audits using the Branch Internal Control Review on a quarterly basis.
• Presents a neat and professional personal appearance and orderly work area.
• Develops and maintains a sales‑culture environment.
• Maintains a strong understanding of customer‑facing technology with the ability to discuss and enroll customers in self‑service options.

• Accepts other duties as assigned.

• Unquestionable ethics, integrity, and values
• High level of energy, passion, and…