Service Manager

About Sunbelt Rentals

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. We offer a vast fleet of equipment and a friendly, knowledgeable staff to outfit job sites with the proper tools.

We are seeking a Service Manager to manage the servicing of company and customer equipment in a timely and effective manner.

• Manage the repair and maintenance of company‑owned and customer equipment, including organization of the yard (Ready to Rent, Returned, Down).
• Prepare work schedules and handle service calls to meet customer needs and ensure equipment availability.
• Order parts to maintain adequate supplies.
• Provide training and assistance to staff mechanics.
• Work with equipment vendors to learn the maintenance requirements and capabilities of new equipment added to inventory.
• Evaluate all equipment after repairs, maintenance, or safety checks.
• Document equipment status before and after rental.
• Handle customer complaints regarding equipment condition or operation.
• Promote safety awareness.
• Perform quality control checks.
• Update, maintain, and keep organized equipment service records.
• Create, update, close, and bill work orders.
• File warranty claims in a timely fashion.
• Commission new equipment.
• Order parts, return parts, and perform parts inventory.
• Dispose of solid and hazardous material waste (batteries, used oil & filters, antifreeze, wash sludge).
• Reporting, including equipment due for service, fleet status, equipment service record reporting, open work order report, warranty claim summary report, inventory management, parts & merchandise detail reporting, financial and historical trending, service department financial summary, shop foreman performance tool, work order chargeback, halt report, open PO report, tech paid hours vs. worked hour report.
• Perform other duties assigned by the manager.

• Valid driver’s license.
• Extensive experience in the repair and maintenance of self‑propelled platforms and lifts.
• Knowledge of work planning, scheduling, and other supervisory activities.
• Strong understanding of equipment capabilities and safety requirements.
• Clear perspective of maintenance and repair issues in the industry.
• Planning and management experience.
• Computer literacy.
• Reporting experience.
• Inventory management experience.

The physical demands of this role require bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors/outdoors when required by the job. Reasonable accommodations may be made to comply with applicable laws.

Sunbelt Rentals is an Equal Opportunity Employer — Minority/Female/Disabled/Veteran and any other protected class.

Base Pay Range: $64,790.00 - $76,938.60. Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.

Sunbelt also provides a comprehensive benefits package to its full‑time employees, including:

• Health, Dental and Vision plans.
• 401(k) Match.
• Volunteer time off.
• Short‑term and long‑term disability.
• Accident, Life and Travel insurance, as well as flexible spending.
• Tuition Reimbursement Options.
• Employee Assistance Program (EAP).
• Length of Service Awards.

You will become eligible for benefits on the first of the month following 30 days from your start date. Sunbelt offers team members the following paid time off from work, subject to Sunbelt’s policies (unless specified in a collective bargaining agreement):

• 12–25 vacation days depending on years of service.
• 5 sick days.
• 6 holidays.
• 2 half‑day holidays.
• 2 floating holidays.
• 1 inclusion day.
• 1 volunteer day.

Sunbelt supports service members. Veterans encouraged to apply.