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Call Center Manager: Drive Excellence & Growth
Job in
Rockwall, Rockwall County, Texas, 75087, USA
Listed on 2026-08-03
Listing for:
Bacon Plumbing Heating Air Electric
Full Time
position Listed on 2026-08-03
Job specializations:
-
Management
Operations Management
Job Description & How to Apply Below
Bacon Plumbing, Heating, Air & Electric is seeking an experienced Call Center Manager to lead our customer service operations in Texas. You will oversee daily call center activities, drive performance, and create a culture of excellence and customer satisfaction.
You will manage agents, analyze metrics, and implement strategies to improve efficiency and quality. The role requires shaping training programs, staffing plans, and collaboration with multiple departments to optimize the customer
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