T-Mobile Authorized Retailer Sales Associate

Overview

Retail Sales Representatives (RSR) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They’re brand ambassadors who build energy and excitement around our products and services. They are passionate about the connected world and thrive in a fast-paced environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. They immerse themselves in significant connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry.

They continuously work to build expertise in uncovering our customers’ needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where new associates are working with their team and proactively building skills and proficiencies. As a Retail Sales Representative, you will be required to successfully complete new employee training.

• Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by:
• Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.
• Exploring individual needs and providing hands-on demonstrations of the latest technology in-store.
• Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep customers connected, including accessories and IoT devices.
• Approaching service and sales needs with composure, integrity, and compassion.

• Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate:
• How our coverage stacks up in customers’ neighborhoods, providing a fast LTE network.
• Why T-Mobile plans and services let our customers live unlimited, stay connected and go further.
• Completes training on in-store experience, new skills, processes, and knowledge of systems and reference resources.
• Makes the most of their time on shift, seeking information between customers and learning about wireless innovations.

• Establishes relationships with and partners with T-Mobile employees across channels to:
• Own the customer experience and resolve issues, creating a seamless environment.
• Identify and hand off small business leads.
• Support team initiatives and foster an inclusive environment.

• 6 months of customer service and/or sales experience; retail environment preferred.
• Willingness to work alongside peers and store leaders, learn and share ideas, while serving customers and resolving issues.
• Effective at balancing customer needs and performance goals.
• At least 18 years of age.
• Legally authorized to work in the United States.
• High School Diploma or GED.
• Bilingual candidates encouraged to apply.

• Commission
• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Donation matching
• Employee discounts
• Flexible schedule
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources

Chase at Luna Wireless, an Authorized T-Mobile Retailer, is seeking candidates with hustle and ambition for unlimited potential. If you want to earn unlimited commissions while working in a fun, fast-paced environment, Luna Wireless is the place to be. We have full-time and part-time positions available. Se prefieren hablantes bilingües de español, pero no se requieren.

Why Join Our Team? Career growth and a connected culture. Be unstoppable with us. Luna Wireless doesn’t have a corporate ladder; it’s a jungle gym of possibilities for career growth. We encourage diverse, inclusive applicants and are an equal opportunity employer.