Dairy Supervisor

Dairy Supervisor

The Dairy Supervisor is responsible for overseeing the daily operations of the Dairy Department, ensuring fresh product quality, strong in-stock conditions, and effective merchandising. This role leads department execution, supports inventory control, and delivers excellent customer service while maintaining food safety and company standards.

Department Operations

• Maintain full, fresh, and properly stocked dairy cases (milk, eggs, and refrigerated items)
• Manage ordering, receiving, and inventory levels to support sales demand
• Ensure proper rotation (FIFO) and consistent code date checks
• Monitor and reduce shrink through effective handling and inventory practices

Merchandising & Sales

• Maintain clean, organized, and visually appealing dairy displays
• Execute ad plans, promotional features, and seasonal sets
• Ensure accurate pricing, tags, and signage throughout the department
• Adjust orders and merchandising based on sales trends and product movement

Food Safety & Compliance

• Maintain proper refrigeration temperatures and ensure logs are completed accurately
• Follow all food safety, sanitation, and company compliance standards
• Ensure proper storage, handling, and quality of all perishable items
• Keep department audit-ready at all times

Customer Service

• Provide friendly, knowledgeable, and efficient customer service
• Assist customers with product selection and questions
• Resolve customer concerns quickly and professionally

Leadership & Team Development

• Supervise, train, and coach dairy associates
• Delegate daily tasks and ensure completion of department workload
• Support hiring, onboarding, and performance development
• Foster a positive and productive work environment

Qualifications

• Previous grocery or dairy experience preferred
• Knowledge of perishable product handling and rotation practices
• Strong organizational and time management skills
• Ability to work in a fast-paced, refrigerated environment
• Leadership and communication skills

Working Conditions

• Frequent exposure to refrigerated temperatures
• Standing, walking, bending, and lifting up to 50 lbs
• Flexible schedule including early mornings, evenings, weekends, and holidays

Success Measures

• In-stock conditions and dairy case presentation
• Sales performance and shrink control
• Food safety compliance and audit results
• Customer satisfaction
• Team productivity and execution