Inside Sales Manager

Our client is seeking a driven and results-oriented Inside Sales Manager to lead and develop their inside sales function. This role is responsible for managing day-to-day inside sales operations, driving revenue growth, optimizing processes, and delivering an exceptional customer experience.

The Inside Sales Manager will lead a team of inside sales representatives, collaborate cross-functionally with Outside Sales, Marketing, eCommerce, and Operations, and ensure alignment with company growth objectives. This role is ideal for a hands‑on leader who thrives in a fast-paced environment and is passionate about coaching teams, improving processes, and leveraging data to drive performance.

• Lead, coach, and develop the Inside Sales team to achieve and exceed sales targets.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Conduct regular performance reviews, pipeline discussions, and coaching sessions.
• Oversee daily inside sales activities including quoting, order management, and customer follow‑up.
• Drive revenue growth by maximizing opportunities within existing accounts and supporting new business development.
• Ensure high levels of customer satisfaction through responsiveness, accuracy, and service excellence.
• Partner closely with Outside Sales to support territory growth and account strategies.

• Establish and monitor KPIs related to sales performance, conversion rates, response times, and customer retention.
• Maintain accurate pipeline tracking and forecasting within CRM (Salesforce or similar).
• Analyze sales data to identify trends, gaps, and opportunities for improvement.

• Work with Marketing and eCommerce teams to support lead generation and campaign follow‑up.
• Partner with Operations and Supply Chain to ensure alignment on inventory, order fulfillment, and customer expectations.
• Collaborate with Finance on pricing, margins, and profitability goals.

• Ensure CRM is effectively utilized for customer management, reporting, and process efficiency.
• Identify and implement process improvements to increase productivity and reduce cycle times.
• Support implementation of tools, systems, and best practices that enhance the inside sales function.

• Bachelor’s degree in Business, Marketing, or a related field preferred.
• 5–8+ years of sales experience, with at least 2–3 years in a leadership or supervisory role.
• Proven track record of driving sales performance in inside sales, customer service, or account management environments.
• Experience in manufacturing, distribution, or technical product sales preferred.
• Strong leadership, coaching, and team development skills.
• Data-driven mindset with experience using CRM systems (Salesforce or similar).
• Excellent communication, problem-solving, and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong collaboration skills and ability to work cross-functionally.