Family Service Counselor - Inside Sales Representative

Family Service Counselor - Inside Sales Representative

Family Service Counselor - Inside Sales Representative

At Carriage Services
, we are united by our purpose of creating premier experiences through innovation, empowered partnership, and elevated service. As a member of our team, you'll join a dynamic community dedicated to setting new standards in the Funeral and Cemetery profession. Join us on this exciting journey as we continue to shape the future of our industry.
Carriage Services is an equal opportunity employer.

We are seeking a compassionate, motivated Family Service Counselor to guide families though one of the most meaningful decisions they will ever make – planning for their final arrangements. Our counselors provide both pre-need (advance planning) and at-need (immediate) support, educating families about their options while ensuring every detail is handled with care, professionalism, and dignity.

Compensation:
Commission/Hourly rate (Unlimited earning potential)

Job-Type:
Full-Time

Location:
Rest Haven Memorial Park

Department:
Family Services / Pre-Need & At-Need Sales

Educate families about the benefits of pre-planning funeral and cemetery arrangements

Meet with at-need families (partnering with a licensed funeral director) to assist with service and cemetery selections.

Conduct follow-up calls, outreach, and relationship building within the community

Maintain accurate records and manage your sales pipeline

Represent the funeral home and cemetery with empathy, integrity, and professionalism - Honesty, Integrity, and Service Excellence are at the heart of all we do

Participate in community events, presentations, and workshops

Work collaboratively with Family Service, Funeral Directors, Cemetery Grounds, and Leadership Teams

Compassionate, patient and service-minded

Coachable, goal-oriented, and motivated by both mission and results

Strong communicator with the ability to guide families through sensitive decisions

Organized and able to work independently

Comfortable with a consultative sales environment

Prior sales experience is helpful but not required – we provide training

May require the possession (or ability to obtain) an insurance license as required by applicable law

Must have a valid driver’s license and reliable transportation

Bilingual speaking a plus

Supportive team environment

Flexible schedule with operating hours

Opportunities for advancement

Leads provided with Walk-ins and Call-ins, plus opportunities to generate your own

Benefits package (medical, dental, vision, 401k with a match, PTO, etc.)

This position is commission-based with unlimited earning potential, supported by an established brand and a steady flow of leads.

1 st Year Expected Earnings: $60,000 - $80,000

Top Performers Earn: $120,000 - $200,000+ annually

Actual earnings depend on individual effort, sales performance, and lead volume.

Family service Counselors make a lasting impact. You are not just selling a product – you are helping families find peace, create a legacy, and honor a life. This is a career with purpose, stability, and the opportunity to grow both personally and professionally.