Strategic Customer Success Manager - ARR
Job in
Rocky Hill, Hartford County, Connecticut, 06067, USA
Listed on 2026-06-26
Listing for:
Hesconet
Full Time
position Listed on 2026-06-26
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, Client Relationship Manager -
Business
Customer Success Mgr./ CSM, Client Relationship Manager
Job Description & How to Apply Below
Hesconet is looking for a Customer Success Manager who will act as a strategic partner for clients with Annual Recurring Revenue contracts. You will manage multiple accounts, ensuring customers achieve their goals and remain satisfied throughout their engagement.
This role follows the LAER customer success methodology, guiding clients through onboarding, growth, and renewals. Ideal candidates will have experience in account management, strong analytical skills, and the ability to build trust-based relationships.
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