Careids Client Services Representative

Care4

Kids Client Services Representative

Location: Rocky Hill, CT (Hybrid after training)

Schedule: 8:00 a.m.–5:00 p.m. Monday–Friday (1‑hour lunch) and every third Thursday 9:00 a.m.–6:00 p.m.

Pay: $20.00 per hour (plus bilingual supplement)

Role Overview: Serve as the calming, knowledgeable guide for families and providers needing assistance with the Care4

Kids program. You will handle high‑volume calls, document cases, follow eligibility guidelines, and support employers.

• Answer incoming calls from Connecticut families seeking assistance to pay childcare expenses.
• Help childcare providers with eligibility and invoice questions related to Care4
  
  Kids.
• Support employers to ensure employees can benefit from the Care4
  
  Kids childcare subsidies.
• Assist individuals and families by phone in connecting to childcare services and navigating the application process.
• Document cases and follow Care4
  
  Kids eligibility guidelines.
• Meet call and documentation performance goals in a fast‑paced contact center.
• Balance empathy with efficient problem‑solving while maintaining accuracy.

• High School Diploma or GED plus relevant experience.
• Strong customer service or contact‑center experience.
• Detail‑oriented, able to handle high call volumes and document cases.
• Proven problem‑solving skills and a caring attitude.
• Bilingual (Spanish or Portuguese) preferred; bilingual candidates receive a $0.75 per hour supplement, $1.50 per hour if proficient in both.

• Full‑time position.
• Hybrid after training: 4 days remote, 1 in‑office.
• Training:
  Monday–Friday 8:00 a.m.–4:30 p.m. (30‑minute lunch).

• Base pay $20.00 per hour.
• 5% 401(k) contribution.
• Paid time off accruing immediately.
• 13 paid holidays per year.
• Health benefits:
  
  80% coverage of your medical plan premium and deductible.
• Tuition reimbursement after 1 year of service.
• Public Service Student Loan Forgiveness through UWC.
• Inclusive, mission‑driven workplace.

Final date to receive applications: July 11, 2026.