Billing Specialist

About Us:

Alarm New England is one of the largest independent security integrators in the US. Our business has been family-owned for 53 years and serves over 18,000 customers. Our team sells the latest security and smart home solutions to the residential, small and large business markets. Our core values of Being Humbly Confident, GSD, Make The World A Better Place and Do The Right Thing are fundamental to everything we do in Building a Great Company and Keeping People Safe.

• Self motivated, have high energy, and take initiative
• Dependable and dedicated
• Understanding of the balance of listening and speaking as a way to resolve problems

• Handle and resolve customers’ requests.
• Take customer payments, including ACH, checks, credit cards, and bank drafts.
• Batch, print and mail service invoices.
• Open and distribute incoming mail.
• Post customer payments
• One-call customer care resolution, and when necessary, warm transfer inquiries to appropriate team members.
• Assist other departments streamline the customer requests and communicate customer changes.
• Assist customers with invoice questions and requests via telephone and email.
• Document all correspondence and interactions with customers in our system notes.
• Create and apply credits on customer accounts when applicable. Work with customers to apply cash and credit on accounts when necessary. Create and process refunds when applicable.
• Process customer cancellation requests accordingly and obtain details of cancellation to elevate when necessary. Investigate with other departments if necessary. Follow-up to make sure appropriate changes were made to resolve customers’ problems.
• Follow established processes for accuracy as jobs are completed, prorated invoices are created, activate the recurring invoices, and installations are invoiced.

• Minimum of 2 years of experience in office setting or administrative roles
• Strong interpersonal skills
• Excellent organizational abilities and attention to detail.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• A very high degree of personal integrity including the ability to manage sensitive or confidential information.
• Ability to communicate orally and in writing, in a clear and concise manner.
• Ability to adapt to changing work requirements.
• Ability and willingness to commute to the office Monday - Friday.