Patient Customer Service, Call Center Representative

Women’s Health Connecticut is seeking to hire a full-time, Patient Customer Service Call Center Representative! Position

Patient Customer Service, Call Center Representative

Women’s Health Connecticut

Hybrid, two- three days on-site

Full-time (40 hrs)

Monday
- Friday, 8:00a- 5:00p

The Patient Customer Service Call Center Representative will interact with patients related to medical invoices to explain, correct, and resolve questions and issues.

• Interact with customers and patients via telephone in a courteous and tactful manner to respond to concerns/questions.
• Provide excellent quality customer service in a Call Center environment
• Create Payment and Prepayment Plans as appropriate and needed
• Monitor and change automated phone messages
• Meet daily/month call center metrics, individually and department
• Ability to work on multiple screens
• Identify issues, resolve patient accounts and when necessary, forward them to appropriate Department or Division.
• Verify eligibility and benefits using system tools and payer portals when applicable
• Process and resolve patient correspondence
• Update patient insurance, resubmit claims when applicable or provide information to Internal Teams to finalize
• Communicate issues to Management
• Maintain and respect the confidentiality of patient information in accordance with HIPAA laws/guidelines, customer service guidelines and corporate policy and procedure
• Comply with all safety policies, practices, and procedures
• Participate in proactive team efforts to achieve and maintain individual, department and company goals
• Adhere to corporate compliance program guidelines

• High School Diploma or GED
• Ability to calmly handle stressful situations.
• Exhibit professional phone manner.
• Excellent verbal and written communication skills
• Demonstrate strong computer skills as evidenced by proficiency and/or training with applicable software.
• Knowledge of CPT and ICD coding helpful, but not necessary
• Good mathematical ability
• Prior Medical Accounts Receivable experience preferred
• Ability to remain seated for up to 8 hours per day.
• Ability to work in fast paced environment.

The Job responsibilities provided are intended to be a summary of the job duties. In no instance should the duties, responsibilities, and requirements included in a job description constitute as being all-inclusive. The Company and authorized management personnel reserve the right to review, change, add and/or delete duties, responsibilities, and requirements on a job description as necessary.