Field Engineer - Onsite Mobility Specialist Job Rocky Hill area,Connecticut USA,IT/Tech

Job Title:
Field Engineer - Onsite Mobility Specialist
Duration: 12 Months
Location: Rocky Hill, Connecticut 06067
100% Onsite role

Work hours:

Work hours:

9AM - 5PM

Non-Driving role

Must Have

Experience supporting iOS, and Android devices in an enterprise environment
Experience with Mobile Device Management (MDM) concepts and best practices
Knowledge of iTunes and Apple device support tools for device setup, troubleshooting, backups, and restores
Knowledge of the Okta Platform
Proficiency supporting Company Portal and end-user device enrollment workflows
Strong troubleshooting skills and ability to diagnose technical issues across hardware, software, and policy layers
Strong working knowledge of Microsoft Intune for device management

Nice To Have

Excellent customer service skills with a strong focus on end-user experience

Onsite Mobility Specialist Role
We are seeking a skilled and motivated Mobility Specialist to support and manage enterprise mobile and endpoint devices in a Microsoft Intune environment. This role is responsible for ensuring the successful deployment, configuration, security, and ongoing support of mobile and endpoint technologies used by employees across the organization.

The ideal candidate will have hands-on experience with Microsoft Intune and endpoint management solutions, strong troubleshooting skills, and a customer-focused approach to IT support. You will work closely with other IT teams to maintain secure, compliant, and reliable devices while enabling a positive end-user experience.

Key Responsibilities

Provide day-to-day support for mobile and endpoint devices managed through Microsoft Intune, including Windows, iOS, Android, and macOS device.
Troubleshoot and resolve hardware, software, connectivity, and configuration issues
Provision, enroll, configure, and decommission devices using Intune, Autopilot, and Apple/Android enrollment programs
Troubleshoot and resolve device issues related to hardware, software, connectivity, policies, and compliance
Manage and support Intune configuration profiles, compliance policies, and device restrictions
Deploy, update, and troubleshoot applications via Intune and Company Portal
Support conditional access requirements by ensuring devices meet security and compliance standards
Assist with device security, including encryption, password policies, and remote wipe actions
Respond to mobility-related incidents and service requests in accordance with SLAs
Collaborate with security, identity, and infrastructure teams on endpoint and mobility initiatives
Document processes, configurations, and issue resolutions to support knowledge sharing and continuous improvement
Monitor device health and compliance and take corrective actions as needed
Keep up-to-date inventory of returned devices
Prepare devices for disposal if they cannot be reused
Participate in user community training sessions (C&E)
Participate in Mobility RFPs as needed
Manage Mobility mailbox
Collaborate with mobile carriers and TEM on device orders/issues/portal updates
First level reviewer/approver of Monthly Optimization Reports

Required Qualifications

4-5 years of experience in IT support with a focus on mobility management
Knowledge of Service Now Platforms

Technical Skills

Strong working knowledge of Microsoft Intune for device management
Experience with Mobile Device Management (MDM) concepts and best practices
Proficiency supporting Company Portal and end-user device enrollment workflows
Knowledge of iTunes and Apple device support tools for device setup, troubleshooting, backups, and restores
Experience supporting iOS, and Android devices in an enterprise environment
Strong troubleshooting skills and ability to diagnose technical issues across hardware, software, and policy layers
Knowledge of the Okta Platform

Soft Skills

Excellent customer service skills with a strong focus on end-user experience
Clear and professional verbal and written communication abilities
Strong problem-solving and analytical skills
Ability to prioritize and manage multiple tasks in a fast-paced environment
Strong attention to detail and commitment to accuracy
Ability to work independently while also collaborating effectively with cross-functional teams
Strong documentation and process-following skills
Adaptability and willingness to learn new technologies and evolving mobility solutions
Professional demeanor when working with users at all levels of the organization

Work Environment

Enterprise IT environment utilizing Microsoft cloud technologies
Combination of remote and onsite device support as required
Work area needs to remain clean and organized
Standard business hours