Information Technology Analyst

Overview

The State of Connecticut, Department of Administrative Services (DAS), Bureau of Information Technology Solutions (BITS) is currently accepting applications for an Information Technology Analyst 1 to join our Agency Success team in service to the Connecticut Veteran's Affairs in Rocky Hill, CT.

• Maintain, secure, and support core systems and existing applications critical to daily operations.
• Develop, customize, and maintain applications that improve operational efficiency and constituent services.
• Support modernization efforts, including implementing cloud‑based tools, low‑code platforms, and improved digital workflows.
• Support websites, portals, mobile applications, and digital submission systems that enable constituent access and engagement.
• Ensure accessibility, reliability, and consistency of online information and digital services.
• Assist with project implementations, platform migrations, system enhancements, and new technology rollouts.
• Troubleshoot application issues and collaborate with technical teams to resolve problems quickly and effectively.
• Maintain documentation, system configurations, and support procedures.
• May be assigned on‑call duties and must be able to respond to emergency or priority service needs during non‑business hours.

• Five (5) years of experience in information technology (IT) operations support, programming, or another IT related support area.
• Two (2) years of that experience must be performing basic technical support work in such areas as: help desk functions; installing and maintaining basic computer hardware and software; data communications; microcomputer support; production control or programming; performing any closely related basic technical support function.
• For state employees, basic technical support work is interpreted at the level of Information Technology Technician.

• Experience supporting and troubleshooting on‑premises and cloud applications.
• Experience developing solutions with Power Platform tools and SharePoint.
• Experience documenting or communicating technical information to users and technical teams.
• Experience with modernization, workflow automation or cloud‑technology projects.

Full time, 35 hours per week. Monday through Friday schedule. First shift. Hybrid role – combination of in‑office and telework.

Location:

287 West Street, Rocky Hill, CT.

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.