Technical Field Support Analyst

Keystone Human Services is seeking a Technical Field Support Analyst to provide hands‑on IT support across multiple locations.

In this role, you will troubleshoot hardware and software issues, install and maintain computer systems and network components, document work through a ticketing system, and support employees during on‑site visits and dispatches.

• Provide hands‑on IT support across multiple locations.
• Troubleshoot hardware and software issues.
• Install and maintain computer systems and network components.
• Document work through a ticketing system.
• Support employees during on‑site visits and dispatches.

• High school diploma or equivalent and three years of experience in a help desk environment.
• Or, Bachelor’s degree in a related field and one year of experience in a help desk environment.
• Thorough knowledge of computer systems and IT components.
• Functional knowledge of internet security and data privacy principles.
• Experience with Local Area Networks (LAN) and Wide Area Networks (WAN).
• Exceptional oral and written communication skills.
• Ability to read, interpret, and apply written information.
• Capacity to prioritize, manage, and troubleshoot multiple projects using effective time‑management and organizational skills.
• Ability to learn and apply advanced computer skills, including the use of computer software and other web‑based systems.
• Valid driver’s license with daily access to a privately maintained and insured vehicle.
• Successful completion of the pre‑employment process, including clearances and verifications.

Full time, Nonexempt position. Hybrid: 2 days in the Rocky Hill office, 3 days remote. Salary: $23.00 per hour, may increase based on experience.

• Medical, dental, and vision coverage
• Paid time off (PTO)
• 401(k) retirement plan
• Career advancement opportunities
• Tuition reimbursement
• Wellness programs
• Additional benefits available

Keystone Human Services prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibits discrimination against all individuals based on any category protected by applicable federal, state, or local law.

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.