Information Technology Analyst ; EL

Introduction

The State of Connecticut, Department of Administrative Services (DAS), Bureau of Information Technology Solutions (BITS) is accepting applications for an Information Technology Analyst 1 to join our Agency Success team in service to the Connecticut Veteran's Affairs in Rocky Hill, CT.

• Full time, 35 hours per week
• Monday through Friday schedule
• First shift
• Located at 287 West Street in Rocky Hill, CT
• Hybrid role with a combination of in‑office and telework

This role offers the opportunity to strengthen your problem solving abilities, expand your IT expertise, and grow your career within enterprise technology. Agency Success helps agencies modernize their technology, streamline operations, and improve the digital services available to residents.

• Maintain, secure, and support core systems and existing applications critical to daily operations.
• Develop, customize, and maintain applications that improve operational efficiency and constituent services.
• Support modernization efforts, including implementing cloud‑based tools, low‑code platforms, and improved digital workflows.
• Support websites, portals, mobile applications, and digital submission systems that enable constituent access and engagement.
• Ensure accessibility, reliability, and consistency of online information and digital services.
• Assist with project implementations, platform migrations, system enhancements, and new technology rollouts.
• Troubleshoot application issues and collaborate with technical teams to resolve problems quickly and effectively.
• Maintain documentation, system configurations, and support procedures.
• May be assigned on‑call duties and must be able to respond to emergency or priority service needs during non‑business hours.

• Five (5) years of experience in information technology (IT) operations support, programming or another IT related support area.
• Two (2) years of that General Experience performing basic technical support work in such areas as: help‑desk functions; installing and maintaining basic computer hardware and software; data communications, microcomputer support, production control or programming; performing any closely related basic technical support function.
• Substitutions:
  • College training in management information systems, computer science or information technology related area may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one‑half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
  • A Master’s degree in management information systems, computer science or electrical engineering may be substituted for the General and Special Experience.
  • For state employees, two (2) years as an Information Technology Technician may be substituted for the General and Special Experience.
  • Successful completion of an Information Technology Analyst Trainee program approved by the Department of Administrative Services may be substituted for the General and Special Experience.

• Experience supporting and troubleshooting on‑premises and cloud applications.
• Experience developing solutions with Power Platform tools and SharePoint.
• Experience documenting or communicating technical information to users and technical teams.
• Experience with modernization, workflow automation or cloud‑technology projects.

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.