Automotive Service Administrator III

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* Job Title:

** Automotive Service Administrator III

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* Location:

** Onsite

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* Contract:

** 6-Months (Potential for Extension)

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* Schedule:

** Monday-Friday, 8:30 AM - 5:00 PM (No flexibility)

** Pay Rate:
** Up to $36/hour

** Job Summary*
* As a Service Administrator III, you will serve as the first point of contact with customers, promoting quality service and supporting business growth for your branch location. This role involves high-volume customer interaction, supporting ongoing service operations, and maintaining strong communication with both customers and internal teams.

** Key Responsibilities*
* + Serve as the first point of contact with customers via phone and in-person, fostering positive relationships and delivering white-glove service.

+ Assess customer needs, gather pertinent information, and create work orders in company systems.

+ Provide status updates and follow up with customers as requested.

+ Respond promptly to phone calls, emails, and service requests.

+ Prepare quotes, schedule service appointments, and document service activity.

+ Maintain accurate records in service management and business systems.

+ Handle warranty processing, technical escalation, and service documentation as required.

+ Utilize electronic service tools for troubleshooting and diagnosis.

+ Ensure compliance with company dress code and workplace expectations.

** Qualifications and Competencies*
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* Education:

** High school diploma, secondary education certificate, or equivalent relevant experience.

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* Experience:

** 1-3 years in the automotive service industry required; power generation industry experience highly preferred.

+ Clear, effective communicator; able to deliver information tailored to different audiences.

+ Strong interpersonal skills, conflict management, and a customer-first attitude.

+ Proven ability to multi-task, prioritize, and maintain professionalism in a fast-paced environment.

+ Financial acumen-interpreting service data and supporting cost-effective decisions.

+ Capable of delegating tasks and directing work as appropriate.

+ Comfortable with troubleshooting workflows using specialized electronic tools.

+ Experience following warranty procedures and service escalation processes.

+ Demonstrated professionalism and punctuality.

** Top 3 Skills Sought*
* 1. Multi-tasking

2. Computer proficiency

3. Strong people and communication skills

** Additional Details*
* + This is a fully onsite role-remote work is not available.

+ Punctuality and consistent attendance are required and non-negotiable.

+ Candidates must commit to the set schedule, dress code, and professional standards.

** If you enjoy working in a dynamic service environment, excel at customer interaction, and value professionalism, we encourage you to apply!*
* As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account.

In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.  ()  for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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