VP, IT Servies

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Full Time PTO eligible Management Rocky Hill, CT, US

4 days ago Requisition

Company
Overview:

We believe prosperity for all people is possible through meaningful social and economic relationships, ensuring inclusive and equitable access to resources. Our Core Focus is strengthening communities through relationships and providing a sense of belonging. Our Core Values are Integrity
, Responsibility
, Empathy, and Engagement
.

The VP, IT Services provides leadership for the IT Team, ensuring technology services are secure, reliable, and aligned with Nutmeg’s strategic priorities. This role is accountable for executing the organization's technology priorities by delivering resilient infrastructure, exceptional technology support, operational cybersecurity, and technology governance that enable employees to serve our members effectively. The VP, IT Services will work collaboratively with executive leadership and business line leaders ensuring that technology investments, projects, and operational services support the strategic direction of the organization.

• Lead, Manage, and Promote Accountability
• Guide, inspire, and align your team with Nutmeg’s vision by setting a clear direction, aligning resources, and fostering a culture of accountability and trust.
• Organize people (Right People, Right Seats), process, and resources to achieve measurable results. Track performance, facilitate team meetings, and address issues promptly to maintain traction towards goals.
• Own and deliver on roles, responsibilities, and measurable outcomes that support Nutmeg’s vision. Provide clarity and coaching to address performance issues timely. Employ data-driven standards whenever possible. Foster a culture where teammates take ownership of their contributions, report progress, and resolve issues collaboratively.
• Technology Operations and Business Enablement
• Lead the delivery, support, and continuous improvement of enterprise technology services, including infrastructure, end-user technology and help desk operations.
• Ensure the availability, performance, security, and scalability of networks, systems, cloud platforms, databases, and workplace technology.
• Oversee IT service management practices, including incident, problem, and change management, while driving operational efficiencies and service improvements.
• Direct technology lifecycle management, business continuity, and disaster recovery capabilities to support organizational resilience and growth.
• Partner with business leaders to align technology services, operating models, and solutions with strategic and operational objectives.
• Information Security Operations & Technology Risk
  • Oversee technology security operations, identity and access management, vulnerability management, and operational cybersecurity controls.
  • Maintain incident response, disaster recovery, backup, and recovery programs to ensure organizational resilience and recoverability.
  • Manage relationships with security vendors and managed service providers, ensuring compliance with service levels, contractual requirements, and security standards.
  • Partner with Enterprise Risk Management to assess technology risks, strengthen IT controls, and support regulatory compliance efforts.
  • Ensure timely remediation of audit, examination, and security findings while continuously enhancing technology risk management practices.
• Execute technology initiatives, projects and departmental priorities that support Nutmeg’s strategic plan, Rocks, and V/TO.
• Provide technology leadership and strategic counsel to executive leadership regarding technology investments, risks, opportunities, and business impacts.
• Lead technology implementation efforts and ensure successful delivery, adoption, and operational readiness of new solutions.
• Align technology resources, capabilities, and…