Client Care Tech Support - Technical Support Specialist
Listed on 2026-09-06
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IT/Tech
IT Support, HelpDesk/Support, Technical Support, Systems Administrator
Technical Support Professional
We are seeking a customer focused technical professional to support and resolve a wide range of technology issues for our banking customers. This role is ideal for someone who enjoys troubleshooting, maintaining secure and reliable systems, and delivering excellent service while working in a collaborative environment.
COCC offers a collaborative environment, career growth, and all the benefits you'd expect from an award winning employer, including:
- Hybrid schedules and ample paid time off supporting work/life balance and flexibility
- Customized training and onboarding to support you in your first year at COCC
- Robust employee development programs aligned with career pathing objectives
- Cutting edge training and educational resources from vendors like SANS, Plural Sight, and CBTNuggets
- Generous PTO, benefits, and competitive compensation
- On-site fitness centers, wellness incentives, and lifestyle spending accounts
- Tuition reimbursement
- One on one career coaching
- DEIB initiatives championing inclusion and encouraging you to bring your whole self to work
- Financial planning assistance with certified professionals
- Peer recognition programs
Analyze, support, and resolve customer technical issues related to operating systems, applications, data communications, firewalls, email, remote access, software, and hardware peripherals.
Assist the Technical Consulting Group with onsite and remote client engagements.
Meet established service level objectives and maintain timely resolution of assigned incidents and requests.
Coordinate and manage escalations in a timely and professional manner.
Perform preventative maintenance and system health activities.
Deploy operating system and third-party software updates to assigned customers.
Assist with testing and validation of updates prior to customer deployment.
Identify areas of risk or concern and assist with developing and implementing resolutions.
Participate in customer projects, technology upgrades, and other company initiatives as needed.
Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent work experience
Minimum 1 year of experience in an industry standard help desk role
1+ years of experience supporting customers in a multiple Microsoft operating system environment
Ability to communicate effectively with all levels of staff and management both verbally and in writing
Ability to demonstrate accountability, accept responsibility, and work effectively within teams and work groups
Excellent customer service skills
Ability to operate, install, configure, and maintain Microsoft Windows Operating Systems
Experience supporting standard Windows applications, Java, and Microsoft Office
Experience supporting custom Windows applications
Experience supporting network printers
TCP/IP knowledge
Salary Range for this role is $53,400-$72,200 per year. Role is hybrid onsite in Rocky Hil, CT
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