Senior Manager, eCommerce Strategy & Operations

About this Position

At Henkel, you’ll be part of an organization that’s shaping thefuture through innovation, sustainability and collaboration. With our trusted brands like Persil®, ‘all®, Loctite®, Snuggle®, and Schwarzkopf® and our cutting-edge technologies, you’ll have countless opportunities to explore newpaths and grow.

This position is with our Adhesive Technologies business unit –where we empower our people to transform industries and provide our customers with a competitive advantage through adhesives, sealants and functional coatings.

Dare to learn new skills, advance inyour career and make an impact at Henkel.

• Responsible for driving the performance, optimization, and strategic evolution of Henkel's digital commerce ecosystem
• Ownership of website operations, digital experience optimization, SEO strategy, eCommerce marketplace performance, and customer journey improvement to support sustainable business growth
• Responsible for leading and developing 3rd party eCommerce (Amazon) capabilities in the region including strategy development and deployment with defined distribution partners
• Serve as the bridge between Marketing, Sales, Customer Service, IT, ensuring a seamless and customer-centric digital experience while identifying opportunities to improve conversion, operational efficiency, and commercial performance
• Own the overall health, performance, and operational effectiveness of the Henkle B2B eCommerce platform and external regional eCommerce partners
• Manage end-to-end website operations, governance, and optimization initiatives
• Monitor platform stability, functionality, performance metrics, and customer experience
• Lead website enhancement requests and requirements gathering while serving as a key stakeholder for development teams and digital transformation partners
• Participate in feature development, roadmap planning, testing, deployment, and continuous improvement initiatives
• Drive implementation of self-service capabilities and post-purchase experience enhancements
• Collaborate with marketing teams to ensure content supports SEO objectives and customer acquisition goals
• Own sales performance, profitability, and overall account health across assigned digital commerce channels and marketplaces
• Develop and execute marketplace growth strategies focused on revenue, share growth, customer acquisition, and profitability
• Monitor product availability, pricing, promotions, visibility, and content performance
• Evaluate and implement emerging eCommerce technologies, AI capabilities, and automation solutions

• Bachelor’s degree in marketing, Business Administration, Economics, eCommerce, Digital Marketing, or a related field. Master's degree is a plus.
• 5+ years of direct experience in B2B and/or B2C eCommerce, digital commerce operations, website management, marketplace management, or digital growth roles.
• Proven experience managing eCommerce platforms, website operations, SEO programs, and digital customer experiences
• Strong understanding of marketplace management, including Amazon Vendor Central, digital shelf optimization, product content, promotions, and advertising
• Experience working with website development teams, product owners, and digital transformation initiatives
• Demonstrated success driving revenue growth, conversion improvement, and digital channel performance
• Strong analytical skills with the ability to translate data into business insights and action plans
• Experience with digital analytics, CRO, SEO, CRM, and eCommerce reporting tools
• Excellent project management and stakeholder management capabilities
• Proven ability to lead through influence across cross-functional teams
• Customer-first mindset with exceptional communication and problem-solving skills
• Experience…