Fire Service Sales Manager Western New England

Johnson Controls is a global leader in fire life safety, mission-critical building systems, energy efficiency, and decarbonization. We help customers protect people and property while operating with precision and resilience. This role focuses on fire life safety service and sales across Western New England, including Western Massachusetts, all of Rhode Island, and Connecticut.

The Fire Life Safety Service Sales Manager leads the district/branch service sales team and owns sales plan achievement in the Western New England region. This is a hands‑on leadership role centered on customer growth, team development, and strong execution across bookings, recurring revenue, pricing, and territory performance in fire life safety solutions.

Western New England:
Western Massachusetts (entire region), all of Rhode Island, and Connecticut (entire state)

Travel regularly within Western New England to support customers, opportunities, and field teams

• Lead the district/branch service sales team to meet or exceed customer, employee, and sales goals focused on fire life safety services (inspection, detection, suppression, sprinkler, monitoring, fire alarm systems, access control, and related services)
• Own sales plan achievement for all service sales activities within Western New England
• Drive bookings growth by expanding existing accounts and developing new business opportunities in fire life safety services
• Partner with Area Sales and General Managers to develop regional sales strategies, negotiate contracts, and execute pricing strategies
• Monitor sales performance, refine approaches as needed, and reallocate resources to improve results
• Support development of marketing, customer retention, advertising, pricing, and distribution strategies for the territory with a fire life safety emphasis
• Coach and train the sales force on products, services, campaigns, sales promotions, sales techniques, and performance standards
• Build, hire, develop, and align a high‑performing team
• Grow and retain the recurring revenue base through direct coaching and mentoring of Service Sales and Customer Care teams
• Meet with key clients, support negotiation and closing efforts, and use ride‑alongs to strengthen coaching and customer relationships
• Collaborate with other area and nationally based service and solutions sales leaders to share best practices and achieve company objectives
• Support the Area General and Area Sales Managers on service‑related high‑volume sales activities as needed
• Develop territory business plans covering business development, sales staffing, market assignments, strategic customer development, and industry relations in fire life safety
• Ensure company policies and procedures are understood, communicated, and followed

Create a safe, respectful environment and address concerns with candor, accountability, and integrity

Stay close to the customer and the field by focusing on activities that most directly drive bookings, recurring revenue, and long‑term relationships in fire life safety

Use coaching, performance reviews, and continuous improvement to strengthen both individual and team results

Work across sales, operations, and leadership teams to remove obstacles and help customers succeed

Balance strategic planning with disciplined execution so the team has clear priorities and the right support to deliver against targets

Lead by example in pricing discipline and contractual quality to support profitable growth decisions

Develop talent through mentoring, ride‑alongs, training, and practical feedback that builds confidence and capability

Use customer and market insight to adjust territory plans, prioritize opportunities, and improve overall sales effectiveness

Maintain a strong emphasis on life safety, compliance, and documentation in all client engagements

Maintain a strong emphasis on life safety, compliance, and documentation in all client engagements!

• College degree in Business or equivalent experience
• Demonstrated ability to lead high-volume or transaction‑based sales teams in a B2B environment; experience in fire life safety is strongly preferred
• Experience leading…