Experienced Fire Alarm Service Technician

Job Summary

Johnson Controls is a global leader in building systems and technology, helping customers improve energy efficiency and safety.

• Receive service calls from the Service Resource Center, assess and diagnose equipment or system malfunctions.
• Perform service, repairs, and installation on electronic fire alarm, life safety, access control, nurse call, and paging systems.
• Follow prescribed troubleshooting procedures and consult technical manuals, change notices, and bulletins.
• Read and interpret blueprints, diagrams, submittals, specifications, schematics, and operational product manuals.
• Provide excellent customer service by communicating with district staff and customers, ensuring satisfaction.
• Complete service acknowledgements with proper coding via smartphones and laptops; obtain customer signatures upon completion.
• Participate in scheduled on‑call rotation and assist with after‑hours service as needed.
• Train and mentor junior service technicians.
• Offer solutions and perform upselling when appropriate, preparing quotes to support recommendations.

• 4+ years documented experience in low‑voltage electrical systems (fire/life safety, access control, nurse call, paging).
• Proficiency in reading and interpreting blueprints, submittals, and operational/product manuals.
• Knowledge of test equipment (multimeter, digital analyzer, commissioning devices).
• High School Diploma or equivalent.
• Ability to follow verbal and written instructions accurately.
• Physical capability to lift and move equipment and tools up to 70 lbs., work in ladders, scaffolding, high‑lift equipment, ducts, crawl spaces, or above ceilings.
• Flexible availability, including weekends and potential after‑hours calls.
• Strong customer‑service orientation.
• Maintain a clean, timely truck inventory for efficient responses.
• Adherence to all safety guidelines and procedures.
• Valid driver’s license and driving record meeting company requirements.
• Retention of necessary national, state, and local licenses.

• NICET Level II certification.
• Experience with CCTV, IT, and IP networks.

Hourly rate: $29.00–$39.00 (determined by education, experience, skills, and market data). This position includes a competitive benefits package.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, disability status, or any other characteristic protected by law.

Individuals with a disability who require an accommodation during the application process should contact [contact information].