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Crisis Call Center Specialist — Third Shift

Job in Rocky Hill, Hartford County, Connecticut, 06067, USA
Listing for: United Way of Connecticut Inc
Full Time position
Listed on 2026-08-29
Job specializations:
  • Social Work
    Crisis Counselor
Salary/Wage Range or Industry Benchmark: 33000 - 39000 USD Yearly USD 33000.00 39000.00 YEAR
Job Description & How to Apply Below

United Way of Connecticut, Inc. seeks a 2-1-1 Crisis Contact Center Specialist for the Third Shift in Rocky Hill, CT. You will handle calls, texts, and chats from individuals in crisis, de-escalate situations, and connect them to local resources.

This is a full-time role with a structured training period and a hybrid schedule after training. Expect competitive hourly pay of $24.00–$26.60 plus a $4 shift differential for qualified hours. After training, enjoy 4 remote days and 1 in-office day.

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