Product Manager - Junior; Hybrid

Product Manager
- Junior (Hybrid)

Location:

Rocky Mount, NC Duration: 12 Months with possible extension

We are seeking Product Managers to help lead discovery, delivery, and continuous improvement of digital products that improve customer experience, modernize operations, and increase service efficiency across the Client.

Product Managers will work directly with customers, frontline staff, stakeholders, vendors, and technical teams to identify problems, validate solutions, prioritize work, and deliver measurable outcomes. This role reports to the Product Owner and is responsible for the day-to-day execution of assigned products and initiatives.

Successful candidates have experience launching, improving, or modernizing digital products and understand how to balance customer needs, operational realities, technical constraints, and business goals. They are comfortable making decisions, driving delivery, and using evidence rather than assumptions to guide product direction.

• Executes the direction of the Product Owner by leading complex digital products and service initiatives from discovery through delivery, including customer-facing and operational products such as online services, appointment scheduling, queue management, customer portals, websites, mobile driver licenses (mDL), and internal operational tools
• Works with stakeholders, frontline staff, vendors, and technical teams to translate business needs, operational requirements, and customer feedback into actionable product requirements, workflows, user stories, and prioritized backlogs
• Develops a strong understanding of the Client operations, policies, and customer pain points to identify opportunities to improve customer experience, operational efficiency, and service delivery
• Conducts and supports user research and usability testing activities including customer interviews, prototype testing, operational observations, and feedback analysis to inform product decisions and validate solutions
• Serves as a day-to-day lead for assigned initiatives by coordinating across vendors, agency stakeholders, and internal teams to ensure work progresses toward defined goals, timelines, and outcomes
• Partners closely with vendor teams to drive iterative delivery of working software and services.
• Help hold vendors accountable for timelines, product quality, usability, testing readiness, issue resolution, and delivery expectations
• Exercises sound judgment in making day-to-day product and operational decisions while understanding when risks, policy concerns, stakeholder conflicts, or delivery challenges should be escalated to the Product Owner
• Leads backlog refinement, sprint planning, release coordination, and product prioritization activities while supporting roadmap development and milestone planning.
• Monitors product performance and operational outcomes through analytics, customer feedback, operational metrics, and frontline observations to identify trends, risks, and opportunities for continuous improvement
• Champions user-centered, iterative, and outcome-driven delivery practices that focus on delivering measurable value to customers, staff, and the agency through incremental improvements and continuous learning

• Experience leading the development, launch, modernization, or continuous improvement of digital products, software platforms, or customer-facing technology services.
• Demonstrated experience working across the full product lifecycle, including discovery, prioritization, delivery, launch, measurement, and continuous improvement.
• Experience working closely with software development teams, designers, vendors, and engineers in Agile or iterative delivery environments.
• Strong ability to balance user needs, operational constraints, business objectives, policy requirements, and technical considerations when making product decisions.
• Experience conducting user research, usability testing, customer interviews, service design activities, or other customer-centered product discovery practices.
• Familiarity with accessibility, customer experience, service design, or digital transformation initiatives.
• Preferred experience working…