Product Manager

End Client:
State of North Carolina

Job Title:
Product Manager

Duration: 12 Months

Start Date: ASAP

Position Type:
Contract

Number of

Hours:

40 Hours a Week

Interview Type:
Webcam

Position  - Product Manager
- Junior (810176)

Description:

NCDOT DMV is seeking Product Mangers to help lead discovery, delivery, and continuous improvement of digital products that improve customer experience, modernize operations, and increase service efficiency across the DMV.

Responsibilities:

• Executes the direction of the Product Owner by leading complex digital products and service initiatives from discovery through delivery, including customer-facing and operational products such as online services, appointment scheduling, queue management, customer portals, websites, mobile driver licenses (mDL), and internal operational tools
• Works with stakeholders, frontline staff, vendors, and technical teams to translate business needs, operational requirements, and customer feedback into actionable product requirements, workflows, user stories, and prioritized backlogs
• Develops a strong understanding of DMV operations, policies, and customer pain points to identify opportunities to improve customer experience, operational efficiency, and service delivery
• Conducts and supports user research and usability testing activities including customer interviews, prototype testing, operational observations, and feedback analysis to inform product decisions and validate solutions
• Serves as a day-to-day lead for assigned initiatives by coordinating across vendors, agency stakeholders, and internal teams to ensure work progresses toward defined goals, timelines, and outcomes
• Partners closely with vendor teams to drive iterative delivery of working software and services.
• Help hold vendors accountable for timelines, product quality, usability, testing readiness, issue resolution, and delivery expectations
• Exercises sound judgment in making day-to-day product and operational decisions while understanding when risks, policy concerns, stakeholder conflicts, or delivery challenges should be escalated to the Product Owner
• Leads backlog refinement, sprint planning, release coordination, and product prioritization activities while supporting roadmap development and milestone planning.
• Monitors product performance and operational outcomes through analytics, customer feedback, operational metrics, and frontline observations to identify trends, risks, and opportunities for continuous improvement
• Champions user-centered, iterative, and outcome-driven delivery practices that focus on delivering measurable value to customers, staff, and the agency through incremental improvements and continuous learning

Required Skills:

• Problem-solving with strong attention to detail Required 3 Years
• Professional and effective communication skills with internal and external stakeholders Required 3 Years
• Prioritization and organization of multiple initiatives in a fast-paced environment Required 3 Years
• Leadership and team collaboration Required 3 Years
• Experience with digital product development, software delivery, or technology modernization efforts Required 2 Years
• Experience in software development life cycles (Agile, Scrum, iterative delivery) Required 2 Years
• Experience translating business needs into user stories, requirements, workflows, or product backlogs Required 2 Years
• Critical thinking and consulting experience Highly desired 3 Years
• Experience using performance metrics, customer feedback, and data to evaluate products or business processes Highly desired 2 Years
• Experience working with vendors, software development teams, designers, or engineers Highly desired 2 Years
• Experience conducting user research, usability testing, customer interviews, or service design activities Highly desired 1 Years
• Experience with large-scale software modernization efforts Desired 2 Years
• Experience in government, transportation, healthcare, financial services, or other regulated environments Desired 1 Years
• Experience with accessibility, customer experience, or digital transformation initiatives Desired 1 Years
• Experience with MS Project and/or Visio Nice to have 1 Years