DMV - Assistant Director of Compliance and Support Operations

It’s the mission of the NC Department of Transportation to connect people, products and places safely and efficiently with customer focus, accountability, and environmental sensitivity to enhance the economy and vitality of North Carolina. We encourage you to consider joining NCDOT where our work not only serves the citizens of North Carolina but has an impact on our world through all modes of transportation.

Knowledge

Skills and Abilities

/Management Preferences

Please note that all positions close at 12:00 AM on the posted closing date.

You must apply by 11:59 PM prior to the posted closing date.

This is a repost and previous applicants must reapply to be considered.

The Position is located at the DMV Headquarters in Rocky Mount, NC.

The Assistant Director of Compliance and Support Operations will provide administrative, operational, and programmatic support for Driver Services. This position will coordinate compliance activities, support operations, modernization initiatives, and cross-functional projects that support the statewide delivery of driver credentialing services. The selected candidate will serve as a program and operational advisor to Driver Services leadership by assisting with the coordination of organizational objectives, operational initiatives, performance management activities, and process improvement efforts across assigned program areas.

This position will include analyzing operational performance indicators, evaluating workflow effectiveness, identifying operational challenges, and developing recommendations to support organizational planning, operational readiness, regulatory compliance, as well as service delivery improvements. The selected candidate will provide administrative oversight and coordination for the Driver Services Special Operations Unit, CDL Compliance Unit, and Driver License Help Desk operations to include modernization activities, systems integration, credential-issuance workflows, identity-verification processes, CDL compliance activities, and customer support functions.

The position collaborates with Driver Services leadership, Information Technology partners, the Deputy Commissioner of Modernization, and other stakeholders to support implementation planning, testing coordination, process documentation, operational readiness activities, and customer support operations associated with statewide initiatives. The Assistant Director of Compliance and Support Operations will be required to maintain compliance with applicable federal and state regulatory requirements governing driver credentialing programs, including standards associated with AAMVA, REAL , SAVE, FMCSA, and CDLIS.

This position will also be responsible for assisting with operational reviews, monitoring process effectiveness, supporting policy and procedural consistency, and contributing to modernization efforts designed to improve operational efficiency, system integrity, customer support, and customer service delivery.

Applicants who have experience with the following are encouraged to apply:

• Modernization initiatives
• Strong workflow analysis
• Implementation support
• User acceptance testing (UAT)
• Microsoft Office

Salary Grade and Salary Range: NC19 $ 67,122 - $117,465

• Working experience with planning, assigning, and supervising the work of others
• Demonstrated ability coordinating program activities, operational initiatives, and multi-unit workflows to include professional, technical, and administrative staff.
• Working experience in initiating and implementing administrative programs and procedures and to evaluate their effectiveness.
• Demonstrated ability to communication both verbally and written, with agency personnel,…