Customer Service Manager: Team Leadership & Improvements
Job in
Rocky Mount, Nash County, North Carolina, 27801, USA
Listed on 2026-08-10
Listing for:
Sharecare
Full Time
position Listed on 2026-08-10
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management, Client Relationship Management -
Management
Client Relationship Management
Job Description & How to Apply Below
Sharecare is seeking a Customer Service Manager in Raleigh, NC, to lead a team of Customer Service Representatives and Engagement Specialists under the Sr Manager of Customer Service. The role focuses on coaching, development, daily support, and managing performance metrics to ensure quality service aligned with Sharecare values.
Responsibilities include monitoring call quality, training, reporting on KPIs, and driving continuous process improvements while collaborating with client operations
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