Fraud Investigator I

• Location 171 N. Winstead Avenue,Rocky Mount, NC, 27804,United States
• Employee Type Exempt FT Non Officer
• Manage Others No

• Name Talent Acquisition
• Email

Join Our Team—Where Protection, Investigation, and Purpose Matter

At BM Technologies , protecting our customers and safeguarding their financial well-being is a responsibility we take seriously. Our Fraud Investigators play a critical role in identifying suspicious activity, investigating fraud claims, mitigating losses, and helping strengthen our fraud prevention efforts. If you're analytical, detail-oriented, and motivated by solving complex problems, this role offers meaningful impact and professional growth.

• You'll play a direct role in protecting customers and the organization from fraud-related losses.
• You'll be trusted to investigate complex situations and make informed decisions.
• You'll work alongside Fraud Prevention, Compliance, Risk Management, Operations, and other key business partners.
• You'll continuously learn about emerging fraud schemes, trends, and prevention strategies.
• You'll have opportunities to develop your expertise within a growing fintech and banking environment.
• You'll be recognized for critical thinking, sound judgment, and attention to detail.

This role is ideal for someone who enjoys investigating issues, uncovering patterns, and helping protect customers through thoughtful analysis and action.

• Investigating allegations and suspicions of customer fraud activity.
• Reviewing account activity, transaction details, supporting documentation, and fraud indicators.
• Communicating with customers, merchants, and internal partners regarding fraud claims and investigations.
• Researching cases using fraud tools, reporting systems, and available resources.
• Identifying fraud trends, patterns, and opportunities to reduce future risk.
• Collaborating with Fraud Prevention, Compliance, Risk Management, and Operational teams to improve controls and processes.

Work is performed in a fast‑paced, investigative environment that values critical thinking, accuracy, accountability, and customer protection.

• You are analytical, curious, and naturally inclined to investigate problems.
• You can evaluate information objectively and make sound decisions.
• You pay close attention to detail and maintain a high level of accuracy.
• You communicate clearly and professionally with both internal and external stakeholders.
• You remain organized while managing multiple priorities and deadlines.
• You enjoy collaborating with others while maintaining ownership of your work.
• You thrive in environments that require accountability, professionalism, and adaptability.

• Investigate fraud claims involving customer accounts, transactions, and related activity.
• Analyze documentation and account information to determine appropriate case resolution.
• Evaluate chargeback eligibility and support recovery efforts where appropriate.
• Document investigative findings thoroughly and accurately.
• Identify fraud trends and elevate emerging risks to management.
• Take timely action to help prevent future fraud while minimizing customer impact.
• Support fraud reporting, case management, and departmental initiatives.
• Assist with projects and additional responsibilities as assigned.

• Minimum of 3 years of fraud investigation experience, preferably within financial services.
• Strong understanding of fraud investigation practices and procedures.
• Excellent verbal and written communication skills.
• Strong analytical, organizational, and problem-solving abilities.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Ability to exercise sound judgment and maintain confidentiality.
• Willingness to adapt, learn, and support other areas as business needs evolve, with or without reasonable accommodation.

• Experience in banking, fintech, financial services, or another regulated industry.
• Knowledge of banking systems, fraud detection tools, and case management platforms.
• Experience with fraud reporting, risk mitigation, and customer protection activities.
• Proficiency in Microsoft Word,…