IT TECHNICIAN

Description Of Work

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.

This position operates the City's Technology Support Services.

Help Desk Supervisor (IT Service Desk & Cybersecurity Operations Supervisor) assigns work in terms of division goals and objectives.

IT Technician I, IT Technician II, or IT Technician III depending on qualification, experience, and knowledge.

• IT Technician I: $22.91 - $34.36
• IT Technician II: $25.26 - $37.88
• IT Technician III: $27.84 - $41.77

• Investigate and resolve user‑specified problems regarding computers and peripheral equipment via telephone or in person.
• Study trends in help desk calls and develop methods for preventing recurrence of persistent problems.
• Deploy new and restored computers and equipment to City employees.
• Assist in tracking PC identification data, PC host data, and user account data using spreadsheets.
• Document technical processes and provide instructions to others.
• Perform other related duties as assigned.

• High school diploma or GED equivalent (Associate’s degree or certification in a related field preferred).
• Knowledge and level of competency commonly associated with completion of specialized training in the field of work.
• Possession of a valid driver’s license.

• High school diploma or GED equivalent (Associate’s degree or certification in a related field preferred).
• Knowledge and level of competency commonly associated with 3 years of related experience.
• Possession of a valid driver’s license.

• Associate’s degree (Bachelor’s degree or certification preferred).
• Knowledge and level of competency commonly associated with 4 years of related experience and 1 year in a lead role.
• Possession of a valid driver’s license.

• Knowledge of personal computers, including diagnostic methods used to resolve PC hardware and software problems.
• Knowledge of PC operating systems.
• Knowledge of printers and other computer peripheral hardware.
• Skill in documenting technical processes and providing instruction.
• Skill in analyzing problems and identifying solutions.
• Skill in preparing clear and accurate reports.
• Skill in establishing cooperative and productive working relationships.
• Skill in setting priorities for competing projects.
• Skill in performing mathematical calculations.
• Skill in operating computers and other standard office equipment.
• Skill in interpersonal relations.
• Skill in oral and written communication.

The IT Support Supervisor assigns work in terms of general instructions. The supervisor spot‑checks completed work for accuracy, compliance with procedures, and the nature and propriety of the final results.

Guidelines include department policies and procedures. These guidelines are generally clear and specific but may require some interpretation in application.

The work consists of related user support and administrative duties. The rapid pace of technological innovations contributes to the complexity of the position.

The purpose of this position is to provide support for information systems users. Success in this position contributes to the efficiency and effectiveness of all City operations.

Contacts are typically with co‑workers, other City personnel, vendors, and members of the general public.

Contacts are typically to give or exchange information, resolve problems, and provide services.

The work is typically performed while sitting at a desk and/or on a table or while intermittently sitting, standing, walking, bending, crouching, or stooping. The employee frequently lifts light and heavy objects.

Full‑time jobs are provided benefits. Benefit information can be found on the City’s website.