NCDOT - Project Manager- Senior

Delivery & Implementation Manager

NCDOT DMV seeks a Delivery & Implementation Manager to serve as the daily operational driver of the implementation — ensuring forward momentum, clarity, and coordination across internal teams and our implementation vendor. This position requires 3 days on-site per week at DMV Rocky Mount with limited travel to office locations as needed to assess business processes. This is not an administrative tracking role;

it is a hands-on delivery leadership role responsible for anticipating issues, removing blockers, creating structure in ambiguity, and maintaining progress across all work streams. As the DMV transitions toward a product-oriented operating model over the next 18 months, this role will help build the foundation of effective delivery routines, cross-team integration, and vendor accountability that will enable long-term success.

Key Responsibilities:

• Drives the day-to-day execution of modernization work by ensuring all internal teams and vendors have what they need to maintain continuous forward progress toward milestones
• Translates high-level program goals into coordinated, sequenced, and actionable delivery activities across work streams including Development, Testing, Data, OCM/Training, IT, and business units
• Serves as a key integrator across work streams by identifying cross team dependencies, coordinating required actions, and ensuring consistent alignment across internal and vendor teams
• Maintains and communicates dependency maps or logs to support cross-team alignment
• Partners closely with the Business Analyst to ensure incoming work is clear, actionable, and ready for delivery; partners with the Program Manager to ensure execution aligns with program strategy and priorities
• Collaborates with Product Owners and Business Analysts to refine scope, clarify requirements, and ensure delivery readiness
• Leads and facilitates Agile or iterative delivery routines, ensuring ceremonies remain outcome oriented and that work is broken down into clear, manageable steps rather than vague tasks
• Maintains real-time visibility into delivery plans, risks, dependencies, and status; proactively identifies and resolves issues before they become blockers to progress
• Investigate issues end-to-end to determine root causes and drives resolution across teams, escalating only when necessary and always with recommended solutions
• Brings clarity to ambiguous areas by defining problems, coordinating decisions, and establishing the structure needed for continued forward movement
• Leads readiness and implementation activities including go-live planning, communications, training coordination, environment preparation, UAT coordination, go live execution, and stabilization
• Coordinates daily with the implementation vendor to ensure alignment on deliverables, timelines, risks, and dependencies; works with the Vendor Manager to surface issues, monitor vendor commitments, and support accountability mechanisms
• Contributes to the delivery processes and routines that support DMV's transition to a future product operating model
• Maintains updates in Azure Dev Ops (ADO) or related delivery tools to ensure clear visibility across work streams

Required

Skills & Experience:

• Experience serving as a Delivery Lead, Implementation Manager, or Project/Program Manager supporting complex initiatives, system implementations, or modernization efforts
• Proven ability to drive outcomes across internal teams and vendors, maintaining daily forward momentum and ensuring work streams stay aligned and on track
• Strong problem-solving skills with the ability to proactively identify issues, investigate root causes, and resolve blockers across teams before they escalate
• Ability to bring clarity to ambiguous situations by simplifying complex work, defining needed decisions, and creating structured, actionable steps for delivery
• Demonstrated communication and influence skills, including the ability to coordinate across technical and business teams, vendor partners, SMEs, and leadership without direct authority
• Experience working in Agile, iterative, or hybrid delivery environments, including facilitating ceremonies and maintaining real-time…