Customer Service Representative

• Base Pay $39,000.00 - $42,000.00 / Year
• Employee Type Non-Exempt
• Required Degree High school
• Manage Others No

Contact information

• Phone
• Email lori.jones

Description

McAirlaid’s is seeking a top-quality candidate for the position of Customer Service Representative. The top candidate is a well-organized, detail oriented individual with excellent communication and problem-solving skills who enjoys working with people. This role wears several hats supporting the corporate, sales and manufacturing leaders. Must be able to work in a team environment and at times take on duties that may not be specific to their job description.

Requirements

Skills & Professional Attributes

• Excellent verbal and written communication skills
• Excellent interpersonal skills with good negotiation tactics
• Proactive and independent with the ability to take initiative
• Excellent time management skills with a proven ability to meet deadlines
• Demonstrated ability to multi-task
• Proficient with Microsoft Office Suite or related software

Years of Experience / Education Level

• Minimum of 2 years Customer Service experience in a manufacturing environment

Summary

• Undertake daily administrative tasks to ensure the functionality and coordination of department’s activities.
• Know warehouse system and be familiar with item codes and inventory.
• Processes orders, generate order confirmations, generate invoices, communicate confirmations internally and with customers.
• Ensure that production department has a clear understanding of processes and procedures for all orders (Food Packaging and Retail) which includes but not limited to special packaging and labeling requirements.
• Support Sales on projects which can include but is not limited to stuffing envelopes, making cold calls, assembling packages, organizing trade show material.
• Provide front office reception duties including answering phone, front window and ensuring NDA agreement and Visitor and Contractor Guidelines are provided and signed.
• Assist and serve as backup to Customer Service Manager.
• Other duties as assigned

Sampling

• Organize sample materials and ensure that they are prepared and shipped prior to deadlines.
• Maintain detailed records of samples sent out by sales team and maintain spreadsheet.