Product Knowledge Specialist​/Sales Support Representative

Position Overview

We are seeking a Product Knowledge Specialist / Sales Support Representative who will become a subject matter expert in our products and services. As difference makers, the Specialist/ Representative provides demonstrated experience in identifying and supporting technical and functional aspects of the product and service opportunities for our customers. This is a U.S. remote opportunity that is responsible for effectively supporting internal sales, distributors and end users by educating customers on product benefits, conducting market research, and helping drive product improvements to align with market demand and customer feedback.

The ideal candidate will have Automotive or Locksmithing industry experience in either a technical capacity or sales capacity.

• Support sales activities coordinated by the Sr. Sales Manager
• Develop training programs for Sales Representatives and Distributor sales personnel that will effectively communicate the technical content use sand benefits of Key Systems automotive products and enhance sales
• Using the demonstration van to organize road shows and to train Sales Reps on automotive products to the field sales team to help promote sales
• Collect information from the market regarding product service and competition especially on Automotive product and share with corresponding product manager
• Support and bring technical expertise to our existing agents and distributors in the territories.
• Collect insights and the voice of customers as to the trends, pricing and products/programs and input valuable information to Marketing and Sales teams from a field perspective
• Assist sales management team in preparing and presenting focused presentations on products
• Develop and maintain strong relationships and selling opportunities within designated territory in agreement with Sr. Sales Manager
• Regular customer visits to assist in the optimized use of our products
• Acts as initial contact and liaison between Customers and Customer Service Group and customers and Technical Support Group
• Provide monthly reports with information of number of calls, number of visits and summary of customer issues
• Participate in team business meetings, training programs, conferences and trade shows as required
• Assist in the development of accurate business growth forecasts and budget process
• Identify potential customers targets and implement the best strategy to approach them in agreement with the Sr. Sales Manager

• Bachelor’s Degree in Business, Marketing or technical area
• 5 Plus years’ experience in a Sales or Marketing Product training role
• Experience working with distributors
• Demonstrated experience of critical interaction and problem solving abilities to bridge market requirements and needs with internal technical expertise and systems
• Ability to travel up to 50%

• Taking Care of our Employees with Medical, Dental, Vision, Life and Disability Insurance coverage options.
• Your health is our priority, we offer Medical Wellness Programs to aid in your well-being.
• Vacation and Personal Time Off
• We support your growing family; we provide Parental Leave for Moms and Dads!
• Wisely plan for your future with our 401k Matching plan beginning on Day One.
• Supporting your career development with our Tuition Reimbursement Program.
• Robust culture supporting internal advancement with our Learn and Grow Program.
• 24/7 access to over 15,000 Linked In Learning courses to assist in your professional development and to expand on your individual interests.
• Employee Assistance Programs
• Unlimited Referral Reward Bonuses
• Corporate Discounts for shopping, travel and more!

Advanced Diagnostics, Ilco and Silca, comprise the Key Systems business unit of the parent Group dormakaba. Key Systems is the global leader in the Locksmithing and Automotive locksmithing industry and first key-blanks manufacturer, providing to our customers worldwide the latest technology and an outstanding know how. The uniquely extensive range of products and solutions – such as vehicle keys cloning and programming devices, residential keys’ duplication solutions, key machines for professionals – is distributed in more than 130 countries, with a tailored presence of our three leading brands by channel and country.

At Kaba Ilco, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.