Field Service Technician

About this opportunity

Position:
Field Service Technician

Job Location:

Rocky Mount, NC

Job Type: Full‑Time

Job Status:
Non‑Exempt

Summary of the Role:

Seeking an entry‑level Conveyor Belting Technician who is mechanically inclined. Performs splices and installation on various types of conveyor belts and components to meet customer and industry requirements. Performs other field service and warehouse tasks, as trained and required. Reports to Field Service Supervisor or Manager.

• Maintain 100% commitment to safety policies and procedures.
• Work closely with Field Service Supervisors and team members to attain goals and objectives.
• Good understanding of overall quality process and documentation; communicate general and quality‑related concerns to management.
• Provide onsite customer service.
• Perform conveyor belt installation with mechanical or vulcanized splice.
• Understand tools and machinery applicable to the job.
• Travel is required as part of the job.
• Perform other duties as trained and qualified for.

• Work overtime hours, evening, and weekends when required.
• Travel to out‑of‑town jobs as needed.
• Possess excellent customer service skills and ability to interact with customers and team members professionally.
• Basic mechanical skills including use of hand tools.
• Basic computer skills including internet and email.
• Apply OSHA and MSHA standards (training will be provided).

• At least 21 years of age.
• Valid driver’s license and clean driving record.
• High school diploma or GED.
• Reliable transportation.
• Ability to work independently.
• Ability to safely drive a company truck.
• Ability to work overtime, nights, and weekends.
• Basic math skills.
• Properly measure with a tape measure.
• Ability to travel on a regular basis.
• Background checks, drug screening, and physical may be required.
• Must be able to successfully pass a DOT physical exam or have a current DOT medical card.

• Experience working with conveyors and conveyor components.
• Completion of a craft apprenticeship or equivalent years of education and production maintenance experience.
• Mechanically inclined.
• Knowledge of maintenance and repair of machinery a plus.
• OSHA 10 and MSHA certifications.
• First aid and CPR certifications.

• Work primarily performed outdoors in all weather conditions.
• Ability to pull, push, grasp, bend, lift, and carry up to 50 lbs independently; heavier items may be moved with team assistance or mechanical aid.
• Ability to move freely throughout the job site, including on uneven surfaces, for extended periods.
• Ability to work in a stationary position for extended periods.
• Ability to work at varying work‑surface levels and machine operation heights.
• Ability to move above or below workstations or retrieve items from various heights.
• Ability to ascend and descend ladders or stairs as required.
• Ability to distinguish colors.
• Ability to comprehend and follow instructions and safety procedures.
• Ability to read, write and communicate in English.
• Ability to comprehend documents such as safety rules, operating and maintenance instructions, inventory sheets, and procedure manuals.
• Ability to count and measure accurately.
• Ability to properly and safely use mechanical equipment and tools.
• Ability to enter and exit a service vehicle and other mechanical equipment multiple times per day.
• Ability to inspect products for wear, damage, and leaks.
• Ability to respond to safety signals, alarms, and verbal instructions.
• Ability to wear required personal protective equipment such as gloves, safety glasses, steel‑toed footwear, hearing protection, or hard hats, depending on task or site conditions.

• Competitive compensation plan with bonus potential.
• Health benefits:
  
  medical, dental, vision, short‑term and long‑term disability (available 1st of month following the date of hire).
• 401(k) with company match.
• Paid vacation, holidays and sick time.

It is our policy to employ qualified persons without regard for veteran or disability status. Individuals are considered for employment, promotion, or training solely on their ability to perform the essential functions of the position.