Receptionist, Administrative​/Clerical

Position Summary

The Receptionist / Business Office Manager serves as the first point of contact for residents, families, visitors, and vendors while providing essential administrative and business office support. This role is responsible for maintaining a welcoming and professional frontdesk environment, supporting financial and administrative operations, and ensuring compliance with assisted living policies and procedures.

Front Desk & Customer Service

• Greet residents, families, visitors, and vendors in a warm, respectful, and professional manner
• Answer and direct incoming phone calls appropriately
• Maintain a signin/signout log for visitors per policy
• Assist residents and families with general inquiries and direct concerns appropriately
• Maintain reception area organization and professionalism

Business Office & Administrative Functions

• Manage daily business office operations, including filing, documentation, and record maintenance
• Assist with accounts receivable, billing support, and resident financial documentation
• Process invoices, purchase orders, and expense tracking as assigned
• Support payroll, staffing documentation, and onboarding paperwork as directed
• Maintain staff and resident records in compliance with privacy and confidentiality requirements

Compliance & Documentation

• Ensure adherence to assisted living regulations and company policies
• Maintain secure and organized records related to residents, finances, and staffing
• Assist leadership with audits, surveys, and Plan of Correction documentation as needed
• Support confidentiality and HIPAA compliance at all times

Collaboration & Communication

• Work closely with Executive Director, Director of Nursing, and leadership team
• Communicate professionally with vendors, corporate contacts, and external agencies
• Support positive family relations and resident satisfaction initiatives

• High school diploma or equivalent (Associate degree or Business Office experience preferred)
• Previous experience as a receptionist, administrative assistant, or business office role preferred
• Assisted living, healthcare, or senior living experience strongly preferred
• Strong organizational skills and attention to detail
• Excellent communication and customer service skills
• Proficiency with office software (Microsoft Office, electronic systems)
• Ability to maintain confidentiality and work independently
• Professional, welcoming demeanor

• Competitive pay
• Supportive leadership and team environment
• Stable, meaningful role serving seniors
• Opportunity for professional growth in assisted living administration
• Resident focused, mission driven workplace