Branch Manager; Experienced & Trainees

Job Overview

Third Federal is a leading lender of conventional home mortgages in 27 states plus the District of Columbia, with retail branch offices in Ohio and Florida. Our mission is to help people achieve the dream of home ownership and financial security while creating value for our customers, our communities, our associates, and our stockholders. Our core values—love, trust, respect, a commitment to excellence, and fun—guide both our mission and company culture.

Through this approach we help people find the loan or savings product that makes sense for them.

At Third Federal you will find a stable career. With a nearly 90‑year history and a 6 % turnover rate—compared to the industry average of nearly 19%—we have never had layoffs. We have been certified as a Great Place to Work multiple times and have received numerous workplace awards. Our associates are the foundation of our success; we invest in their professional development, health, and wellness.

We are looking for both experienced and aspiring Branch Managers. This role is ideal for a strong leader seeking a better work‑life balance, culture, growth, and an overall positive experience. Ideal candidates thrive in a team‑based environment and have a strong aptitude for exemplary customer service.

21 branches across Northeast Ohio, divided into West, Central, East, and South regions. During training you will cycle through several nearby branches. After training, we will match you to a home branch that aligns with your growth, commute, and business needs.

• Provide leadership, coaching, training, and performance management of branch staff.
• Ensure branch operational integrity and compliance with all policies and procedures.
• Provide consistent quality customer service to internal and external customers that meets or exceeds established standards.
• Ensure team members exceed customer satisfaction expectations and demonstrate Third Federal’s values.
• Participate in branch functions and community activities to promote the bank’s image and growth.
• Communicate and implement changes to policies and procedures.
• Perform other duties as assigned or requested.

• High school diploma or equivalent; college degree preferred.
• 3+ years of recent experience managing a retail team (banking preferred).
• Excellent verbal and written communication skills.
• Ability to coach, mentor, and develop associates.
• Proven track record in meeting multiple objectives and deadlines.
• Strong PC skills including Word and Excel.
• Recent experience taking Home Equity Line/Loan applications preferred.
• Recent experience taking conventional Mortgage Loan applications (purchase, construction/perm, refinance) preferred.

• Competitive compensation packages.
• Medical, dental, vision, and more.
• 401(k) match.
• 11 Bank Holidays plus vacation/sick time.
• Stock Ownership Allocation.
• Exceptional culture and value system.
• Strong work/life balance.
• Growth opportunities.
• Mortgage Discount Program.
• Education Reimbursement Program.

Pay range: $60,000.00 – $80,000.00 annually. Individual pay will be determined based on qualifications, experience, and other relevant factors.

Third Federal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, national origin, gender identity or sexual orientation, disability, protected veteran status, or any other classification protected under law.