IT Technical Support Specialist

About World Group:

World Group was founded over 60 years ago as a pioneer in vessel agency services on the Great Lakes. Today, we are home to a portfolio of globally trusted brands that deliver customers end-to-end supply chain and logistics solutions, backed by innovative technology to provide visibility and data like never before. With industry-leading products in ocean drayage, domestic trucking, freight forwarding, air freight, customs house brokerage, vessel husbandry, and warehousing and distribution…customers around the globe use the services of our family of brands:
Container Port Group
, UWL
, World Distribution Services
, and World Shipping, Inc. to simplify supply chains and reliably move freight.

We move the world with people who care. Our award-winning, industry-recognized culture is anchored in our people across the country, and the passion they bring to each day. We’re growing - join our World Group family today!

World Group is currently looking for a systematic and collaborative person to join our family as an IT Technical Support Specialist for our Corporate Headquarters located in Rocky River, OH!

The IT Technical Support Specialist provides technical support to end users by researching and answering questions, troubleshooting problems and maintaining workstation. Does this sound like you or fit your experience? Get in touch with us by applying here.

• Provides answers to clients by identifying problems, researching answers and guiding client through corrective steps.
• Creating and Maintaining user accounts in an Active Directory hybrid environment
• Enrolling Users, Updating and Maintaining MDM profiles within Workspace ONE.
• Troubleshooting and assisting end users within Horizon VDI Environment.
• Directing employees on how to setup company workstations or physically setting them up. Setting up (Laptops with docking stations and dual monitor setups)
• Troubleshooting and configuring company printers (print server).
• Maintaining and updating location access withing Brivo.

• Problem Solving Skills
• 2+ Years of Help Desk Experience
• Excellent Verbal Communication Skills
• Microsoft Operating Systems
• Phone Skills
• Excellent Customer Service Skills
• Quality Focus
• PC Proficiency
• System Administration is preferred, but not required.

• High School Diploma or GED required
• Bachelor’s Degree preferred

Normal office working conditions with low noise level in an open environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to safely perform the essential functions of this job.

• Regularly required to talk and hear
• Ability to sit for extended periods of time
• Ability to perform desk-based tasks

• Competitive compensation
• Benefits package:
  • Medical, Prescription, Dental, Vision
  • Life, AD&D, & Disability insurance
  • Employee Assistance Program
  • Financial planning
• 401(k) plan with up to 6% company match
• Paid Time Off
• Professional development & growth opportunities
• Tuition assistance
• Casual dress code
• Flexible work arrangements
• Bonus Eligibility

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.