Call Center Representative
Job in
Rocky River, Cuyahoga County, Ohio, 44116, USA
Listed on 2026-06-02
Listing for:
Orange theory
Full Time
position Listed on 2026-06-02
Job specializations:
-
Sales
Sales Development Rep/SDR, Sales Representative, Inside Sales
Job Description & How to Apply Below
- 401(k) matching
- Dental insurance
- Employee discounts
- Health insurance
- Opportunity for advancement
- Training & development
- Wellness resources
generated through studio marketing and referral campaigns. This role is focused on booking intro
classes, increasing show rates, and supporting membership conversion efforts across multiple
locations. The ideal candidate is confident on the phone, goal-oriented, and thrives in a fast
- paced, performance-based environment.
Key Responsibiltiies
- Place outbound calls to new leads and former members to schedule introductory classes.
- Follow up with leads using call cadences, scripts, and studio promotions.
- Consistently track and report on call activity, booking percentages, and show rates.
- Communicate studio value propositions and answer basic questions about the Orange theory Fitness experience.
- Collaborate with sales and studio teams to ensure seamless handoff of booked prospects.
- Use CRM tools and internal systems to update lead status, call logs, and outcomes.
- Meet or exceed daily and weekly performance metrics.
- Previous experience in outbound sales, call centers, or fitness/wellness customer service is preferred
- Excellent verbal communication and interpersonal skills
- Self-motivated and able to work independently to meet goals
- Comfortable with scripts, sales techniques, and performance tracking
- Familiarity with CRM tools and call center systems is a plus
- Passion for fitness, health, and helping others reach their goals
- Intro Class Booking %
- Prospect Show Rate
- Lead Contact Rate
- Follow-up compliance
- Compensation
- Base Salary, Individual commission
- 401K, 401K match following 1 year of employment
- Health insurance
- Staff Rewards
- Fitness certification discounts
- Retail employee discounts
- Workout for free at any of our 31 Orange theory location
- Employee Plus One Membership Discount
- Direct your career track to any of the roles below
- Call Center Manager
- Great company culture
- Staff workouts
- Annual Holiday Party
- Quarterly workshops for on-going development
Arkansas, Ohio, and West Virginia. Thrive is comprised of deeply passionate people, led by franchisees who have been with the brand since 2014, on a mission to educate and empower people to be their best selves. This group is uniquely special in part by its active partnership with the Franchisor, Orange theory Fitness Corporate aka "The Grove". Thrive is frequently sought out to pilot new brand initiatives and provide field level feedback, giving us the opportunity create an even greater impact for the entire network.
Orange theory Fitness Vision
- To be the trusted global leader of innovative heart rate-based interval training.
- Passion
- Integrity
- Accountability
- Innovation
- Community
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Jobs That Make a Real Difference
About Us
Orange theory is a science-based, full-body workout that uses technology to measure performance so members can prove they are improving. In a 60-minute class, led by a highly trained and certified coach, members target at least twelve minutes in the Orange Zone to raise their heart rate and charge up metabolism. The result is an increase in calorie burn post-workout, backed by the science of excess post-exercise oxygen consumption (EPOC).
After twelve minutes of hard work in the Orange Zone, your body burns additional calories as you recover over the next 24 hours.
Our Philosophy
For us, physical fitness transcends weight loss and bikini season. Fitness is a way of life -- in fact, our brand purpose is to help people live longer, more vibrant lives. When we help our members to put…
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