Inside Sales

The world is still held together by nuts and bolts, and also great people. Since 1948 Earnest Machine has been at the heart of the industry with a mission of Creating the Best Customer Experience Possible and our reputation has been built on the people delivering it. To continue our growth we are looking to add a Sales Support to our team to help serve the market.

This role will deliver a consistent customer experience that includes phone and email communications, responding to quotes and service requests, and processing orders. All of our teams work across departments to make things work.

• Maintain accurate CRM item records for orders and quotes including updates, modifications, and new entries
• Utilize Standard Operating Procedures to ensure compliance and consistency in all activities.
• Maintain deep understanding of the full Earnest product portfolio and effectively communicate value propositions to assigned customers
• Collaborate and help other sales support individuals and account managers, as needed, to drive collective revenue and margin Earnest goals
• Complete outbound calls per current customer connection and marketing activities

• Manage and service inbound calls, emails, and customer inquiries that are received to the communal inquiry box
• Qualify inbound quotes to ensure timely responses, quote identification (standard, newly sourced products, or blanket order), and quote completion as received to the communal inquiry box
• Complete inbound quotes and orders into communal inquiry inbox within 24-hour period
• Conduct quote follow up, as appropriate, to assess interest in quote and negotiation
• Escalate to Senior Sales Support or Account Manager to coordinate newly sourced product quotes and understand Earnest ability to source, timing of source, and determination on price alongside Sales Management
• Complete and enter order into CRM once submitted by customer for orders received to the communal inquiry box
• Ensure accurate and timely order delivery that meets customer specifications through collaboration with the Distribution Centers and communication to customers

• Exceed individual quote and order goals as documented within the sales compensation plan
• Own your role in achieving the team shipped revenue goals as documented within the sales compensation plan
• Customer satisfaction
• Quote to order rate of %
• Daily presence of 7+ hours in call queue

• High School diploma, Associate/Bachelors degree preferred
• Able to make decisions independently
• Comfortable with working in an inbound/outbound sales environment
• Grasp basic math/profitability concepts
• Ability to function well in a high-paced environment, comfortable with ambiguity, and enjoys an environment of active growth and change
• 1-3 years working in an inbound/outbound sales environment
• Experience working with Microsoft Dynamics 365
• Fastener Distribution experience a Plus