Sales Account Manager

Earnest Machine is wholesale distributor of industrial metal fasteners. Our employees are dedicated professionals who thrive in a dynamic culture built on mutual respect, teamwork, and a commitment to delivering the best customer experience possible.

We are looking for a results driven Sales Account Manager (SAM) to manage multiple customers while maintaining consistent and service-focused relationships. This role will drive year-over-year growth, all while providing the best possible customer experience. SAM will provide the best service and products possible to new and existing customers while driving top-line sales and profitability for the company.

The Sales Account Manager will work in conjunction with the Earnest Sales & Marketing teams, Purchasing, and Distribution ( & Production) departments.

The Sales Account Manager will report directly to the VP of Sales and will be eligible to participate in the Sales Incentive Plan annually.

• Serve as the primary point of contact for assigned accounts, building strong trust-based relationships with key stakeholders
• Conduct account planning, including analysis of historical spend, forecasting, and development of growth strategies by region and branch, with a documented action plan developed in collaboration with Sales Management
• Manage and monitor key account scorecards and satisfaction metrics to improve Earnest's supplier ranking
• Lead discussions on KPI/scorecard reviews with customers and report findings to Sales Management to determine appropriate resolution paths for any issues identified
• Monitor customer satisfaction and conduct post-order follow-ups, especially for large or high-touch orders
• Maintain accurate CRM item records for assigned accounts, including updates, modifications, and new entries
• Analyze account trends in collaboration with Sales Management to support overall growth initiatives
• Drive communication and data infrastructure improvement processes, including cross-references and system enhancements, by partnering with appropriate internal resources such as Marketing, Engineering, and Sales Management
• Manage pricing strategies, including price breaks and margin expectations, aligned with account goals in collaboration with Sales Management's pricing direction

• Drive collaboration and organizational alignment by partnering with internal teams, including Strategic Sales Support, Purchasing, Quality, Distribution Centers, and Sales Management, to ensure consistent and timely customer satisfaction
• Utilize Standard Operating Procedures to ensure compliance and consistency in all activities.
• Maintain a deep understanding of the full Earnest product portfolio and effectively communicate value propositions to assigned customers
• Collaborate with the Quality Department to ensure appropriate RMA and MTR completion, escalating issues to Sales Management as needed
• Ensure accurate and timely delivery that meets customer specifications through collaboration with Distribution Centers and proactive communication with customers
• Support the resolution of pricing, delivery, and order fulfillment issues by escalating concerns to the appropriate internal teams, including Quality, Purchasing, Distribution Centers, or Sales Management, as needed

• Perform outbound calls and respond to inbound calls and emails to identify, qualify, and pursue new sales opportunities
• Qualify inbound quotes and complete quote identification (standard, newly sourced products, or blanket orders) for all assigned accounts
• Upsell and cross-sell within the current book of business based on customer needs and market opportunities
• Own sales execution and pipeline development activities to support future growth opportunities
• Prospect new accounts and/or branches to build a robust sales pipeline for future growth
• Conduct in-person visits to local customer sites, as appropriate, in conjunction with account planning efforts to present identified sales opportunities in collaboration with Sales Management
• Submit quotes within the CRM system for all assigned accounts
• Conduct quote follow-up activities, as…