Sales Customer Service Associate

The world is still held together by nuts and bolts, and also great people. Since 1948 Earnest Machine has been at the heart of the industry with a mission of Creating the Best Customer Experience Possible and our reputation has been built on the people delivering it. To continue our growth we are looking to add a Sales Support to our team to help serve the market.

This role will deliver a consistent customer experience that includes phone and email communications, responding to quotes and service requests, and processing orders. All of our teams work across departments to make things work.

The Sales Support team member will work in conjunction with Earnest Sales & Marketing teams, Purchasing,and Distribution(&Production) departments.

The Sales Supportrolewillreportdirectlyto the Sales Operations Manager and will be eligible to participate in the Sales Incentive Plan annually.

• MaintainaccurateCRMitemrecordsforordersandquotesincludingupdates,modifications, and new entries
• Utilize Standard Operating Procedurestoensurecomplianceandconsistencyinallactivities .
• Maintaindeepunderstandingofthefull Earnestproductportfolioandeffectivelycommunicate value propositions to assigned customers
• Collaborateandhelpothersalessupportindividualsandaccountmanagers,asneeded,todrive collective revenue and margin Earnest goals
• Complete outbound calls per current customer connection and marketing activities

• Manageandserviceinboundcalls,emails,andcustomerinquiriesthatarereceivedtothe communal inquiry box
• Qualify inbound quotes to ensure timely responses, quote identification (standard, newly sourced products,orblanketorder),andquotecompletionasreceivedtothecommunalinquiry box
• Completeinboundquotesandordersintocommunalinquiryinboxwithin
  24-hour period
• Conductquotefollowup,as appropriate,toassessinterestinquoteandnegotiation
• Escalate to Senior Sales Support or Account Manager to coordinate newly sourced product quotesandunderstand
  
  Earnestabilitytosource,timingofsource,anddeterminationonprice alongside Sales Management
• CompleteandenterorderintoCRMoncesubmittedbycustomerforordersreceivedtothe communal inquiry box
• Ensureaccurateandtimelyorderdeliverythatmeetscustomerspecificationsthrough collaboration with the Distribution Centers and communication to customers

• Exceedindividualquoteandordergoalsasdocumentedwithinthesalescompensationplan
• Ownyourroleinachievingtheteamshippedrevenuegoalsasdocumentedwithinthesales compensation plan
• Customer satisfaction
• Quotetoorderrateof%
• Dailypresenceof7+hoursincall queue

• High School diploma,Associate/Bachelorsdegreepreferred
• Abletomakedecisions independently
• Comfortablewithworkinginaninbound/outboundsalesenvironment
• Graspbasicmath/profitability concepts
  
  Abilitytofunctionwellinahigh-paced environment,comfortablewithambiguity,andenjoysan environment of active growth and change
• 1-3yearsworkinginaninbound/outboundsalesenvironment
• Experienceworkingwith Microsoft Dynamics
  365
• Fastener Distributionexperiencea Plus