Project Team Supervisor

Job Description

The Project Team Supervisor is a customer facing role leading a team of project analysts within the UPS SPL (SCS Service Parts Logistics) function. The role requires oversight of team projects where initiative and supply chain knowledge is utilized to steer projects, ensuring timelines and expectations are met. You will need the ability to competently and confidently guide customer expectations and enhance customer perception whilst driving effective and efficient project management of your own and team projects.

The role involves investigating, creating, and driving new modernization and innovation initiatives to drive digital transformation and automation, improve operational processes, enhance services, and reduce costs within the SPL function for a global client.

• Initiate and execute UPS and customer strategic modernization projects to drive innovation in the SPL function
• Create, scope and drive both customer and UPS projects focusing on cost optimization whilst ensuring profitability for the organization
• Mentoring, coaching, and guiding a team of subject matter experts dedicated to project management whilst maintaining the customer project roadmap
• Taking ownership of customer escalation issues relating to team projects to steer optimum resolution and ensure stakeholder satisfaction through clear communication both internally and externally
• Maintaining a “can do” attitude and steering a positive customer perception of UPS through confident communication
• Effective networking and collaboration with various UPS teams involved in project management (Program Management, Customer Care, Operations, IT, and finance)

• A competitive salary based upon work experience
• Excellent benefits
• Hybrid working as part of a remote UPS team based across EMEA (you will be expected in the office at least 2 days per week)
• An opportunity to work in a diverse and innovative team gaining valuable experience in an international work environment which has a ‘promotion from within’ approach
• Ongoing learning and development opportunities through project-based role along with supported career development

Education: A bachelor’s or master’s degree, preferably in Logistics or Supply Chain Management.

Experience: At least 3 years of proven experience in the supply chain logistics industry.

Knowledge: Proficient with Microsoft Excel and PowerPoint with ability to quickly adapt to and understand operational systems and apps such as WMS and Smartsheet.

Competencies: Enthusiastic and motivating leadership skills, strong and confident communication skills, a driven and open‑minded approach to continuous improvement, strong analytical and technical skills and fluent in English (both verbal and written).

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. This position is open to all qualified candidates.