Support Specialist Customer Service

Job Summary

Customer Service Support Specialist answers the telephone switchboard and greets customers in a retail environment. The incumbent also assists the regional office team with administrative support functions serving internal/external customers and prospective customers.

• High school diploma or equivalent.
• Minimum one (1) year of customer service experience dealing with customers via telephone and in-person.
• Experience performing supportive functions in a customer-oriented environment.

• Proficient in general computer operations with knowledge of Microsoft Outlook, Word and Excel.
• Active Listening
• Conflict Resolution
• Decision Making
• External Collaboration
• Interpersonal Communication
• Logical Thinking
• Oral Communications
• Performing Administrative Activities
• Personal Computer (PC) Software
• Personal Organization
• Problem Sensitivity
• Process Information
• Punctuality
• Researching
• Sound Judgment
• Written Communication

• Administrative Support:
  Provides administrative support, including handling incoming faxes, reporting, maintaining databases, member correspondences, inventory supplies, marketing material, and orderly upkeep of retail store, supply closet, and hospitality area.
• Customer Service:
  Assists customers with basic inquiries and needs such as processing payments, taking messages, directing calls, logging service inquiries, scheduling sales and service appointments for retail team members, and conducting initial research of service inquiries for appropriate handling.
• Makes deliveries to postal services. Holds a valid driver’s license with an acceptable driving record.
• Performs other duties as assigned.

Security Requirements:
This position is identified as level three (3). It must ensure the security and confidentiality of records and information to prevent substantial harm, embarrassment, inconvenience, or unfairness to any individual on whom information is maintained. The integrity of information must be maintained as outlined in the company Administrative Manual.

Segregation of Duties:
Segregation of duties will be used to ensure that errors or irregularities are prevented or detected on a timely basis by employees in the normal course of business. This position must adhere to the segregation of duties guidelines in the Administrative Manual.

Regular ADA Requirements 1.1 General Office Worker, Sedentary, Campus Travel - Someone who normally works in an office setting or remotely and routinely travels for work within walking distance of the location of the primary work assignment.