Supply Chain Customer Collaboration Analyst, Sr

Job Description

Supply Chain Customer Collaboration Analyst, Sr.

Location:

Bentonville, AR (hybrid) onsite Mon‑Thurs, remote Fri.

Work hours:

8:30am – 5pm CST.

Full time – 6 month contract with potential to extend based on business needs.

The Supply Chain Customer Collaboration Senior Analyst position is focused on leading the end‑to‑end customer collaboration process with a focus on service metric improvements and mutually beneficial, efficient supply chain solutions. This position will partner with the commercial team to support strategic planning and execute against growth/volume opportunities through identification and quantification of end‑to‑end supply chain savings. The Sr. Analyst will be the point person for operational execution of all modular changes and item transitions, developing, growing, and maintaining strong relationships with customers, the customer development team, and several other cross‑functional teams.

The individual will drive supply chain activities focusing on meeting customer goals, understanding data trends to support planning, sales and inventory, and innovating current processes to increase customer teamwork through analytics development. This role will require robust analytical skills, communication skills and leadership skills to leverage both internal and external data to maximize customer satisfaction, best‑in‑class service and aligned demand plans.

• Manage the retail environment forecast and demand plan & KPIs
  • Provide the internal forecast and demand plan by leveraging internal and customer data (order projections, POS, inventory levels, lead times, EOQ, etc.) to make the right decisions to support short and long‑term commercial plans.
  • Work cross‑functionally to provide insightful data to support the customer and Colgate strategic KPIs (demand plan accuracy, inventory levels, in‑stock metrics, case fill, on‑time, truck utilization, logistics deductions, etc.)
  • Lead all strategic forecasting conversations and provide proactive communication around supply and demand challenges to cross‑functional partners.
  • Leverage all customer order and inventory data to create the best demand plan with a 12‑month rolling horizon.
  • Manage and influence the demand plan for the retail environment, providing long‑term planning strategies.
  • Collaborate with CBS team (Order to Invoice, SNP and Logistics), Transportation, Warehousing and several other functions to ensure excellent order fulfillment.
• Coordinate and support the execution and tactical cross‑functional meetings to deliver customer results
  • Build strong relationships with customers and maximize data to facilitate information sharing and continuous improvement.
  • Lead all customer‑facing communication, including but not limited to supply risks, potential disruptions and continuous improvement projects and initiatives to support customer and consumer needs.
  • Ensure learnings are captured throughout analysis and leverage lessons learned from prior initiatives to optimize results.
  • Support new item transitions, in/outs, promotional vehicles and item changes to ensure minimal slow‑moving obsolete inventory and no impact on in‑stock.
  • Be responsible for ensuring correct master data and understanding and compliance of vendor programs.
• Cross‑functional project leadership
  • Work with cross‑functional partners and provide retailer‑specific needs to ensure projects are on track and meeting customer and Colgate needs.
  • Lead and develop the team by providing guidance, facilitating learning opportunities and coaching to best support the retail environment and Colgate.

• MUST have Walmart experience.
• BS/BA in Business, Supply Chain or related field.
• 2–3 years experience in Supply Chain, understanding of supply chain principles including replenishment, ordering and related customer service functions, logistics operational knowledge.
• Excellent communication, negotiation and presentation skills.
• Advanced Excel skills (Pivot tables, VLOOKUP, slicers) with the ability to create tools, manipulate and analyze data.
• Demonstrated analytical approach to management of supply chain, root‑causing constraints and service issues and providing solutions.
• Advanced forecasting skills (SAP APO preferred) and understanding of statistical models and projections.
• Strong functional / technical knowledge of supply chain processes with proven ability to understand the impact of decisions and changes to E2E supply chains and convert strategy into results.
• Passion for continuous improvement.
• Ability to thrive under pressure and operate effectively in a high‑paced environment while staying organized, disciplined and managing multiple projects simultaneously.
• Attention to detail.
• Ability to problem‑solve independently.

• DOMO, Google Business Suite, Scintilla, Google Looker Studio, Sigma Computing.
• SAP/ APO Kinaxis System knowledge.
• Customer facing experience.