Senior Customer Development Analyst

What We Do

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent.

Location:

North America, United States, Arkansas, Rogers –

Work Location:

Hybrid – Role

Reports To:

Senior Customer Development Manager

Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated. We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you!

Join us in shaping our future–and yours.

The Senior Customer Development Analyst is responsible for analyzing customer data to identify trends and patterns that can inform business decisions and developing customer segmentation models to better target marketing efforts.

• Analyze customer data to identify trends and patterns that can inform business decisions.
• Develop and maintain customer segmentation models to better target marketing efforts.
• Collaborate with cross-functional teams to design and implement customer development initiatives.
• Create and deliver presentations to senior leadership that communicate key insights and recommendations.
• Monitor and report on customer satisfaction metrics to identify areas for improvement.
• Perform data mining activities and analysis to identify potential marketing opportunities.
• Analyze and interpret both internal and external factors that affect sales performance.
• Provide insights to sales and marketing management on sales force effectiveness.
• Troubleshoot inquiries about account alignments and performance data and provide counsel and actionable information.
• Conduct training in the effective use of data (third party and contracted), applications, and tools provided to make a difference in sales results produced.
• Prepare presentations and reports to support sales conferences/meetings.
• Utilize or coordinate business systems to gather key information on sales, cost, and key activity information.
• Collaborate with cross-functional teams to define, design, and ship new features.
• Stay up-to-date on industry trends and best practices in customer development and analytics.
• Stay up-to-date with emerging trends and technologies in software development.

• Candidates must be legally authorized to work in the United States.
• Bachelor's degree in a relevant field such as Business, Marketing, Analytics, Computer Science, or related field.
• 2-4 years of experience in a related role, with a proven track record of success.
• Strong analytical skills, with experience using tools such as Excel, SQL, and Tableau.
• Excellent communication and presentation skills, with the ability to distill complex data into clear insights.
• Ability to work collaboratively with cross-functional teams and manage multiple projects simultaneously.

• Strong proficiency in data mining and analysis.
• Experience with software development methodologies such as Agile and Scrum.
• Experience with version control systems such as Git.
• Experience with relational databases such as MySQL or Oracle.
• Excellent problem-solving and analytical skills.
• Strong communication and collaboration skills.

Annual base salary for new hires in this position ranges:

$90.100,00 - $

This takes into account a number of factors including work location, the candidate’s skills, experience, education level & other job‑related factors.

• Competitive Benefit Package*
• Paid Company Holidays, Paid Vacation, Volunteer Time & More!
• Learning & Development Opportunities
• Kenvuer Impact Networks
• This list could vary based on location/region
• Note:
  
  Total Rewards at Kenvue include salary, bonus (if applicable) and benefits. Your Talent Access Partner will be able to share more about our total rewards offerings and the specific salary range for the relevant location(s) during the recruitment & hiring process.

Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment based on merit without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you are an individual with a disability, please check our Disability Assistance page for information on how to request an accommodation.