Customer Business Lead, Sam's Club

At Ferrara, Ferrero, Fox’s Burton’s, and The Fine Biscuits Company, we’re loved by people of all generations for the joy we bring—and that joy is crafted by our people. Join us and explore a whole world to discover, where your passion will find its place.

Today, Ferrara is the #1 sugar confectioner in the U.S, with global sales in more than 40 countries. Ferrara boasts a passionate team of over 9,000 employees around the world who deliver and create hundreds of iconic and beloved products.

In the U.S., more than 67 million households annually enjoy our popular brands like NERDS®, Brach’s®, Jelly Belly®, SweeTARTS®, Laffy Taffy®, and Trolli®. In Brazil, Dori has become a household name with snacking products that include brands such as Dori, Gomets, Pettiz, and Yogurte 100. And, in France, Carambar & Co have earned generations of loyal customers through the timeless appeal of iconic candy and chocolate brands such as Carambar, Lutti, Krema, Poulain, Vichy and Terry’s.

A privately held company, Ferrara Group is headquartered in Chicago. Ferrara boasts a network of over 30 locations in North America, South America, Europe and Asia Pacific that includes manufacturing, distribution, sales, and R&D facilities.

Due to the highly interactive and team-based nature of this role, in-person attendance for most of the workweek (i.e., 3 days or more) is essential for: effective communication including during in-person meetings, strong supervision, real-time problem-solving, and participation in cross-functional initiatives.

The Customer Business Lead, Sam’s Club, will make a meaningful impact on Ferrara’s growth by leading the strategy, planning, and execution of the Sam’s Club Confections business. This role is responsible for building strong customer partnerships, identifying opportunities to accelerate growth, and delivering profitable, sustainable results through strategic customer engagement, disciplined execution, and strong cross-functional collaboration.

Serving as a key connection point between Ferrara and Sam’s Club, this individual will help shape customer plans, influence business-driving initiatives, mitigate risks, and ensure executional excellence across the business. The Customer Business Lead will partner closely with internal teams and external stakeholders to unlock growth opportunities, strengthen Ferrara’s position with Sam’s Club, and drive results in a dynamic, fast‑paced retail environment.

• Serve as the primary business manager of the Sam’s Club Confections business, accountable for delivering annual sales, profitability, and strategic growth objectives while effectively managing trade investments
• Develop and execute strategies aligned to Ferrara and customer priorities to drive profitable, sustainable growth
• Lead annual business planning, forecasting, innovation commercialization, and promotional strategy for the Sam’s Club business
• Build and maintain strong customer relationships, positioning Ferrara as a trusted strategic partner with Sam’s Club
• Identify business opportunities, risks, and market trends and proactively develop plans to maximize performance
• Influence and align cross-functional partners including Category Management, Sales Strategy, Finance, Supply Chain, Marketing, and Retail to deliver business objectives and best‑in‑class execution
• Own key business processes including line reviews, feature submissions, item setup, forecasting, innovation launches, supply alignment and ecommerce initiatives
• Leverage customer, category, consumption, and syndicated data to identify insights, shape strategies, and develop fact‑based recommendations
• Lead preparation and execution of customer‑facing presentations including Joint Business Planning (JBP), Quarterly Business Reviews (QBRs), innovation sell‑ins, and strategic business updates
• Champion continuous improvement initiatives that simplify processes, improve execution, and strengthen overall business performance
• Demonstrate Ferrara’s core values and commitment to collaboration, accountability, and results
• Perform other duties as assigned

• Self‑starter with…