Senior Manager, Strategic Partnerships; Retail & Restaurant

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved.

If you want to make an impact on a global scale, come make a difference at Fiserv.

As an Analyst, SMB Product Commercialization, you will support commercialization strategy for small business solutions across strategic partnerships in retail and restaurant channels. You will work with product, sales, partnership, and leadership teams to analyze market trends, develop commercialization materials, and support launch planning. Your work will help expand how small businesses access integrated solutions such as Clover in a competitive and evolving market.

Expectations are high - you will need to develop influence through partnership with internal teams. The role has potential to expand based on your performance.

• Market Landscape & Trend Analysis
  • Directly support Vice President of Strategic Partnerships in driving access to Retail distribution of SMB products
  • Support Analysis of market trends, competitive landscapes, and consumer behaviors to support product commercialization strategies - leveraging research reports, etc.
  • Conduct thorough research on industry trends, market dynamics, and emerging technologies relevant to small business payments and other capabilities
  • Identify market opportunities, competitors, and gaps in the market that Fiserv can address
  • Analyze historical data and forecast future market trends to inform SMB positioning, including by verticals
  • Review Retail Marketplaces and Merchandising opportunities where Clover products align
• Commercialization Enablement
  • Develop and create visually appealing slides and decks to support product commercialization efforts, leverage and produce input into team slide template
  • Collaborate with cross-functional teams to gather data, insights, and information for inclusion in presentations, including Monthly Business Reviews (MBRs), Management Committee updates, client presentations and sales enablement
  • Build strong relationships with key stakeholders to ensure alignment on project objectives and timelines; requires high emotional IQ and proactive engagement
  • Assist in the development and execution of SMB launch plans through effective communication materials
  • Provide support to teams with ad-hoc requests for data analysis, reporting, presentation prep and event support (as needed)
  • Manage existing client relationships within Retail and Restaurant Partnerships, and develop new relationships within those industries

• 6+ years of experience in strategy, business analysis, product commercialization, management consulting, financial technology, merchandising, or a related business function supporting go-to-market decisions.
• 6+ years of experience conducting market research, analyzing competitive trends, and translating findings into presentation materials, launch support, or business recommendations.
• 6+ years of experience developing reporting, dashboards, financial analyses, or executive presentations using Microsoft Excel, Microsoft PowerPoint, Power BI, or similar business tools.
• 6+ years of experience supporting cross-functional initiatives involving partner management, stakeholder coordination, or product launch activities.
• Bachelor's Degree in business, marketing, finance, economics, or a related field, or equivalent combination of education, related experience and/or military experience.

• Experience supporting commercialization for payment, commerce, or small business technology solutions.
• Experience working with retail or restaurant partners, marketplaces, or merchandising organizations.
• Experience using data to evaluate revenue, margin, channel growth, or adoption performance.
• Master's degree in business or a related field, or equivalent combination of education, related experience and/or military experience.

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
• This role requires use of a computer and audio equipment.

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

• Fuel Your Life program to support your physical, financial, social, and emotional…